Latest Customer Experience Jobs

Enterprise Account Executive

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos,...

PolyAI United Kingdom

Forward Deployed AI Engineer (Must be based in Toronto, Canada)

As a Forward Deployed AI Engineer, you will work closely with enterprise clients to deploy and optimize voice AI solutions, ensuring successful implementation and client satisfaction. Your role involves hands-on development, understanding the product's capabilities, and creatively addressing platform constraints to deliver custom solutions.

PolyAI United Kingdom £120,000 – £170,000 pa

On-site Permanent

Senior Applied Scientist (Computer Vision), Camera and Sensors

As a Senior Applied Scientist, you will develop novel algorithms and modeling techniques for computer vision and multimodal perception models, leveraging Amazon's data and computing resources. You will collaborate with a global team of scientists and engineers to advance the state of the art and improve customer experiences through innovative technology.

Amazon Cambridge, United Kingdom

On-site Permanent

Engineering Manager - Data and Analytics, Network Flow and Technologies

Lead a team of engineers to design and build data infrastructure that models Amazon's global fulfillment network capabilities and constraints. Develop scalable data solutions using AWS technologies to optimize fulfillment planning, reduce transportation costs, and improve delivery speed. Collaborate with cross-functional teams to deliver actionable insights that drive operational efficiency and customer experience improvements.

Amazon London, United Kingdom

Hybrid Permanent

Data Analyst

This role involves analyzing end-to-end customer journeys on Ocado's digital platform to uncover growth opportunities for global retail partners. The analyst will build segmentation models, run A/B tests, and translate complex data into strategic insights, working across ecommerce metrics, product performance, and customer behaviour. Collaboration with product, commercial, and engineering teams is central to driving data-informed decisions in a high-tech retail environment.

Ocado Welwyn Hatfield, United Kingdom

Hybrid Permanent

Ecommerce Data Analyst

This role involves analyzing end-to-end customer journeys on the Ocado Smart Platform to uncover insights around shopper behavior, conversion, retention, and engagement. The analyst will build segmentation models, run A/B tests, and create dashboards to guide global retail partners’ commercial strategies. Work spans data exploration, statistical analysis, and cross-functional collaboration with product and engineering teams to improve digital storefronts and platform performance.

Ocado Welwyn Hatfield, United Kingdom

Hybrid Permanent

Associate

As an Associate, you will work closely with financial services stakeholders to scope, build, and deliver impactful AI projects. Your responsibilities include managing work streams, conducting open-source analysis, translating operational requirements into user stories, and collaborating with technical teams to ensure successful project delivery and client satisfaction.

Faculty AI London, United Kingdom

Hybrid Permanent

Senior Software Engineer

As a Senior Software Engineer, you will work on Faculty's ambitious Frontier platform, unifying decision intelligence with AI agents to optimize critical processes in large organizations. You will tackle complex technical challenges, lead best practices, and collaborate with cross-functional teams to integrate and scale the product across various industries, particularly healthcare and life sciences.

Faculty AI London, United Kingdom

Hybrid Permanent

Solutions Consultant

The Solutions Consultant role involves developing and executing training and education strategies to help customers quickly realize value from Synthesia's AI video platform. Key responsibilities include creating engaging content, defining the onboarding process, and collaborating with internal teams to drive product adoption and customer success.

Synthesia Austin, Texas, United States US$70,000 – US$130,000 pa

Hybrid Permanent

Commercial Data Scientist

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.As AI continues to shape...

Synthesia London, United Kingdom

Remote Permanent

Retail & Consumer Goods EMEA Leader

Job Title:Retail and Consumer Goods EMEA LeaderReq ID: SLSQ127R516This is not a role for someone who wants to inherit a playbook. As the Go-to-Market Leader for EMEA Retail & Consumer Goods, you will architect and execute a category-defining strategy from...

Databricks United Kingdom

Technical Product Manager - Robotaxi

As a Technical Product Manager for Wayve's L4 autonomous driving solutions, you will lead the development and deployment of cutting-edge AV features, working closely with cross-functional teams to ensure safety, reliability, and market-readiness. Your role involves defining the product roadmap, aligning with customer needs and regulatory requirements, and championing user-centric innovation in embodied AI and end-to-end learning.

Wayve United Kingdom

On-site Permanent

Lead Forward Deployed Engineer

As a Lead Forward Deployed Engineer, you will set the technical direction for complex AI projects, design and maintain scalable ML systems, and lead a team of engineers. You will work on high-impact projects across various industries, driving innovation and ensuring sound architectural decisions.

Faculty London, United Kingdom

On-site Permanent

Head of Banking

Leads AI transformation initiatives within the banking sector, shaping go-to-market strategy and building senior client relationships. Focuses on delivering enterprise-wide AI solutions across risk, operations, and customer experience in highly regulated environments. Builds and mentors teams while driving commercial growth and thought leadership in financial services AI.

Faculty London, United Kingdom

Hybrid Permanent

Lead Data & AI Analyst

This role involves partnering with various business teams to deliver meaningful data insights and drive AI adoption. Responsibilities include developing reports, dashboards, and performance insights, translating complex data into actionable recommendations, and supporting the implementation of AI tools to improve efficiency and decision-making.

Zachary Daniels Peterborough, PE1 1XH, United Kingdom £50,000 – £60,000 pa

On-site Permanent