Latest Customer Service Jobs

Spotlight

Senior Machine Learning Scientist

This role involves developing and deploying custom machine learning and LLM-powered systems for customer feedback analysis, including fine-tuning, retrieval, summarisation, and agentic workflows. The scientist will lead experimentation, evaluation, and productionisation of models while mentoring team members and integrating cutting-edge AI research into real-world applications.

Chattermill London, United Kingdom

Remote Permanent

Spotlight

ML Runtime Engineer (Mid-Level and Senior)

This role involves developing and optimizing the runtime stack for AI accelerators, focusing on integrating with open-source ML frameworks like PyTorch and vLLM. The engineer will work closely with hardware and software teams using a co-design approach to enable high-performance inference for large language models. Key responsibilities include building a high-performance runtime in Rust and supporting inference server integrations.

Fractile London, United Kingdom

Hybrid Permanent

Business Intelligence Engineer, Amazon Customer Service

Designs and maintains scalable data pipelines for diagnostic analytics, transforming customer interaction data into actionable insights. Focuses on multi-contact journey analysis, transcript processing, and integrating machine learning outputs. Enables self-service analytics for stakeholders through robust data modeling and automation.

Amazon London, United Kingdom

Hybrid Permanent

Operational Services Support Specialist

Monitor and provide technical support for automated warehouse operations, serving as a key liaison between client teams and engineering. Handle incident management, system monitoring, and performance analysis within a 24/7 shift environment. Focus on resolving operational issues involving robotics and automation systems to maintain service levels.

Ocado United Kingdom

On-site Permanent

IT Service Desk Analyst

This role involves providing hands-on IT support to a diverse group of colleagues, including engineers and scientists. Responsibilities include configuring and deploying devices, troubleshooting software, managing support tickets, and creating reports using tools like Power BI and Salesforce. The team values collaboration, continuous improvement, and a strong focus on customer service.

Cambridge Consultants United Kingdom

Hybrid Permanent Flexible

Senior Platform Engineer

As a Senior Platform Engineer at PolyAI, you will be responsible for delivering reliable and scalable cloud infrastructure on AWS and Azure, improving developer experience, and defining technical standards. You will collaborate with engineering and security teams to design, deploy, and manage cloud architecture, automate cloud operations, and ensure high availability and cost-efficiency.

PolyAI London, United Kingdom

Hybrid Permanent

Developer Relations Manager

The Developer Relations Manager will define and lead the strategy for PolyAI's developer ecosystem, creating world-class technical content, nurturing a vibrant community of AI builders, and acting as the primary advocate for external developers integrating with PolyAI's APIs and agent-building tools. Key responsibilities include defining the developer journey, delivering high-quality technical content, and building a strong developer community through webinars, conferences, and hackathons.

PolyAI North Tyneside, NE29 8EP, United Kingdom

On-site Permanent

Forward Deployed Engineer - Emerging Enterprise & DNB

This role involves delivering technical customer projects on the Databricks platform, focusing on data engineering, cloud integration, and AI solutions for emerging enterprises and digital-native clients in EMEA. The engineer will design data architectures, implement production use cases, provide technical guidance, and support migration from legacy systems. Collaboration with cross-functional teams and escalation support are key aspects of the role.

Databricks London, United Kingdom

Hybrid Permanent

Contract Support

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join the team located in London.About the Role:As a CBRE Contract Support Associate, you will provide...

CBRE Enterprise EMEA London, United Kingdom

Data Engineer

As a Data Engineer at Liquidline, you will design and build a greenfield data platform, modernize legacy systems, and support the company's NetSuite migration. You will work closely with the BI & Data Lead and an Analytics Engineer to create a scalable, cloud-first data architecture, preparing data for AI and ML initiatives.

Liquidline Ip30Ja, IP3 0JA, United Kingdom £50,000 – £60,000 pa

On-site Permanent

Senior Forward Deployed Engineer

As a Resident Solutions Architect, you will work on short to medium-term customer engagements, designing and building big data solutions using the Databricks platform. You will collaborate with clients, engagement managers, and the Databricks technical team to deliver impactful projects, provide technical support, and ensure successful adoption of Databricks solutions.

Databricks London, United Kingdom

Remote Permanent

Electrical Technician-continental shift

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Critical Services Shift Technician to join the team in London.About the Role:As a CBRE Critical Services Technician, you will...

CBRE Enterprise EMEA London, United Kingdom

AI Deployment Engineer, Large Enterprise

This role involves working closely with customers to deploy Generative AI applications, from strategy to production. Responsibilities include identifying high-value use cases, providing technical guidance, and collaborating with internal teams to improve customer outcomes and inform product development.

OpenAI London, United Kingdom

Hybrid Permanent

Technical Support Engineer

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc....

Luminance London, United Kingdom

Hybrid Permanent

Solutions Architect - Retail Consumer Goods (UK&I), AWS UKI Solutions Architects, Retail Consumer Goods

This role involves working closely with retail and consumer goods companies to design cloud-based solutions using AWS technologies, with a focus on emerging Agentic Commerce and AI-driven shopping experiences. The Solutions Architect acts as a trusted technical advisor, leading architecture design, running workshops, and translating business challenges into scalable cloud solutions across areas like generative AI, data analytics, and serverless systems. The position emphasizes collaboration with cross-functional teams and customers to drive innovation and long-term technical strategy.

Amazon Manchester, United Kingdom

Hybrid Permanent

Sales Operations Executive

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc....

Luminance London, United Kingdom

Hybrid Permanent

Support Engineer, London

As a Support Engineer, you will provide technical support, troubleshoot complex issues, and develop automation tools to improve efficiency. You will collaborate with other teams to resolve technical issues, manage 3rd party integrations, and contribute to the company's support strategy and growth.

Isomorphic Labs United Kingdom

On-site Permanent