Latest Customer Experience Jobs

Spotlight

Senior Machine Learning Scientist

This role involves developing and deploying custom machine learning and LLM-powered systems for customer feedback analysis, including fine-tuning, retrieval, summarisation, and agentic workflows. The scientist will lead experimentation, evaluation, and productionisation of models while mentoring team members and integrating cutting-edge AI research into real-world applications.

Chattermill London, United Kingdom

Remote Permanent

Spotlight

ML Runtime Engineer (Mid-Level and Senior)

This role involves developing and optimizing the runtime stack for AI accelerators, focusing on integrating with open-source ML frameworks like PyTorch and vLLM. The engineer will work closely with hardware and software teams using a co-design approach to enable high-performance inference for large language models. Key responsibilities include building a high-performance runtime in Rust and supporting inference server integrations.

Fractile London, United Kingdom

Hybrid Permanent

Customer Success Manager

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc....

Luminance London, United Kingdom

Hybrid Permanent

Customer Director - Professional Services

The Customer Director will lead AI transformation programmes for professional services firms, building long-term relationships with C-suite leaders and driving high-value growth. The role involves shaping go-to-market strategies, delivering strategic advice, and managing multidisciplinary teams to ensure successful project delivery and industry leadership.

Faculty London, United Kingdom

On-site Permanent

Senior Consultant- Data Science & AI- customer centric

This role involves designing and delivering machine learning, generative AI, and large language model solutions to enhance customer experiences for major organisations. You'll lead or contribute to end-to-end data science projects from discovery to production, applying advanced analytics to customer, marketing, and commercial challenges. The role emphasizes collaboration with cross-functional teams, client engagement, and translating technical insights for diverse stakeholders.

Datatech United Kingdom

Hybrid Permanent

Enterprise Customer Success Manager

This role involves building and nurturing strong relationships with key stakeholders, conducting discovery to understand business objectives, and ensuring customers realize value from their investment in Synthesia. You will act as a trusted advisor, lead quarterly business reviews, and collaborate with internal teams to ensure seamless onboarding and support.

Synthesia New York City, New York, United States £140,000 – £160,000 pa

Hybrid Permanent

Agent Designer

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos,...

PolyAI Test Valley, SO51 6HA, United Kingdom

Enterprise Account Executive

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos,...

PolyAI Cwmbrân, Cymru / Wales, NP44 1PX, United Kingdom

Sr. Security Engineer, Amazon Stores Security AppSec

As a Senior Security Engineer, you will collaborate with software development teams to ensure the security of Amazon's wide-ranging technology services, from e-commerce to machine learning pipelines. Responsibilities include threat modeling, secure code review, developing security automation tools, and providing security training and guidance to internal teams.

Amazon London, United Kingdom

On-site Permanent

Product Manager Technical, Payments International Expansion

This role involves leading the development and launch of local payment methods for Amazon's global marketplaces, using AI and data-driven insights to create innovative payment solutions. You will collaborate with cross-functional teams, fintechs, and financial institutions to deliver high-quality payment experiences and continuously improve the product based on customer feedback.

Amazon London, United Kingdom

On-site Permanent

Applied Data Scientist

As an Applied Data Scientist, you will work on complex problems in category management, leveraging advanced data science and machine learning techniques to deliver actionable insights for clients like Tesco. You will collaborate closely with client leadership and team members to build scalable, reusable solutions that drive measurable value and innovation.

dunnhumby London, United Kingdom

Hybrid Permanent Flexible

Field Service Technician- Indianapolis Region

As a Field Service Technician, you will travel extensively to customer sites in the Indianapolis and Midwest regions to resolve complex automation issues, mentor colleagues, and manage resources during repairs and deployments. You will work closely with various teams to maintain and improve Ocado's advanced robotic systems, ensuring smooth operations and customer satisfaction.

Ocado United Kingdom

Remote Permanent

Senior / Lead Machine Learning Engineer - Time-Series, Pricing, MLOps

This role involves building and maintaining large-scale machine learning systems for forecasting, recommendation, pricing, and AI-driven decision-making. You will work on time-series forecasting, scalable ML systems, feature stores, and MLOps, with a focus on technical depth and hands-on engineering. The team is small but high-calibre, offering significant ownership and the chance to influence technical direction.

Avanti Recruitment Paddington, London, W2 1HU, United Kingdom £90,000 – £120,000 pa

Hybrid Permanent

AI Deployment Engineer - Startups

This role involves working closely with startups to optimize their AI systems, identify failure modes, and translate these insights into improvements for OpenAI’s research and products. You will collaborate on complex workflows, design evaluations, and build tools that enhance model behavior and customer value.

OpenAI London, United Kingdom

Hybrid Permanent

Forward Deployed Software Engineer - London

About the teamOpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development.About the RoleWe are looking for customer-focused software engineers to build effective...

OpenAI London, United Kingdom

Hybrid Permanent

Business Support Specialist

Business Support SpecialistWho We AreOcado is a UK based company admitted to trading on the London Stock Exchange (Ticker OCDO). It comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses...

Ocado United Kingdom