Latest Customer Service Jobs

Senior AI Engineer

This role involves leading the end-to-end development and deployment of AI and machine learning solutions within a global professional services firm. The Senior AI Engineer will design scalable AI architectures, manage a technical team, and collaborate with stakeholders to align AI strategy with business outcomes. Key responsibilities include mentoring engineers, overseeing third-party providers, and driving innovation in AI platforms using modern frameworks and cloud technologies.

A&O Shearman Bangor, Ards And North Down, County Down, United Kingdom

Senior AI Engineer

Lead the design and implementation of AI and machine learning solutions across a global legal firm, managing both internal engineers and external providers. Drive technical strategy, model development, deployment, and integration within a scalable AI platform. Mentor teams, align with enterprise architecture, and deliver business value through innovation in AI use cases.

A&O Shearman Dunmurry, County Antrim, United Kingdom

Senior Backend Engineer

Design and maintain large-scale, high-availability distributed backend systems for automated in-store order fulfilment. Integrate AI tools into development workflows, lead technical initiatives, and collaborate with product teams in an agile environment. Work across the full software lifecycle with a focus on cloud infrastructure, system resilience, and architectural evolution.

Ocado United Kingdom

Hybrid Permanent

Data Scientist - Model Developer / Statistician

This role involves developing and maintaining statistical and machine learning models for customer lending decisions within Capital One’s underwriting programs. The Data Scientist will work closely with business partners to extract insights from complex data, using advanced feature engineering and statistical analysis. The position emphasizes model risk management, validation, and cross-functional collaboration in a hybrid working environment.

Capital One Nottingham, Nottinghamshire, United Kingdom

Data Scientist - Model Developer / Statistician

Develop and maintain machine learning and statistical models for customer lending decisions within Capital One’s underwriting programs. Work closely with business partners to design and validate models, using advanced data analysis and feature engineering techniques. Operate in a hybrid environment with a focus on model risk management, code quality, and actionable insights from complex datasets including Open Banking and Credit Bureau sources.

Capital One Mansfield, Nottinghamshire, United Kingdom

Senior Full Stack Software Engineer

Design and build full-stack platforms that translate complex data science and AI insights into production-grade applications, with a focus on scalability and performance. Lead technical architecture, mentor engineers, and collaborate closely with data scientists and product managers in a regulated financial services context. Work across frontend and backend systems to deliver secure, reliable software solutions for high-impact clients.

Faculty AI London, United Kingdom

Hybrid Permanent

Principal Data Scientist

A Principal Data Scientist will lead high-impact AI projects for financial services clients, driving technical innovation in machine learning and Generative AI. The role involves mentoring teams, developing shared frameworks, and contributing to client-facing solutions with a focus on responsible deployment. Thought leadership through publications and conference presentations is also expected.

Faculty AI London, United Kingdom

Hybrid Permanent

Applied Scientist I

Design and train machine learning models for digital identity verification, focusing on deepfake detection, bias mitigation, document understanding, and efficient on-device ML. Collaborate with product and engineering teams to deploy scalable models and publish research in top-tier venues. Work with large-scale vision-language models, synthetic data, and multimodal systems to enhance fraud detection and identity assurance.

Entrust London, United Kingdom

Head of Banking

Lead and shape the strategic direction of AI transformation programmes within the banking sector, working closely with C-suite clients to deliver impactful, responsible AI solutions. Build and grow a specialised banking practice by combining deep industry knowledge with technical excellence, driving both sales and delivery of high-impact projects. Mentor teams, influence industry thinking, and maintain executive confidence across complex, regulated environments.

Faculty London, United Kingdom

Hybrid Permanent

Senior Manager - PE

Leads high-velocity AI due diligence and value creation projects for private equity clients, translating technical risk into investment insights and driving commercial outcomes. Oversees cross-functional teams to assess data assets, AI maturity, and disruption risks while building strategic advisory relationships. Focuses on identifying business opportunities and mentoring teams in a fast-paced, entrepreneurial environment.

Faculty London, United Kingdom

Permanent

Manager, Forward Deployed Engineering

Lead and scale Anthropic's Forward Deployed Engineering team by hiring top talent, overseeing technical delivery for strategic enterprise customers, and building repeatable playbooks for AI adoption. This role combines hands-on technical leadership with team development, shaping how organizations deploy Claude in production environments while feeding field insights back into product development.

Anthropic London, United Kingdom

Forward Deployed Engineer

This role involves embedding directly with strategic enterprise customers to build and deploy production AI applications using Anthropic's Claude models. The engineer will develop technical solutions such as MCP servers, sub-agents, and agent skills while working within complex customer environments. They will also identify repeatable deployment patterns and act as a technical ambassador for Anthropic’s mission, requiring frequent travel and strong cross-functional collaboration.

Anthropic London, United Kingdom £225,000 – £255,000 pa

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Tech Lead Assist - Robotaxi

This role involves defining the end-to-end architecture for remote assistance in Wayve’s Robotaxi system, integrating vehicle telemetry with real-time human operator support. The Tech Lead will establish safety-critical system requirements, lead cross-team technical execution, and shape the technical roadmap across onboard and offboard systems. The role emphasizes low-latency, reliable, and safe human-in-the-loop operations within an AI-driven autonomous driving environment.

Wayve London, United Kingdom

Remote Permanent

Machine Learning Engineer

Design and implement automated machine learning pipelines for insurance risk modelling and pricing, focusing on tuning, deploying, and maintaining models in a DevOps/MLOps environment. Work closely with data science teams to productionize state-of-the-art methods using TDD and SOLID principles, while mentoring junior engineers and driving coding excellence across motor, home, and commercial lines.

Vermelo RPO M43Aq, United Kingdom

Enterprise Account Executive DACH

Drive enterprise sales growth in the DACH region by acquiring and expanding AI video platform customers with 1,000–10,000 employees. Focus on value-based selling, pipeline development, and cross-functional collaboration with customer success to ensure adoption and retention. Requires native German fluency and proven experience in methodological SaaS sales environments.

Synthesia London, United Kingdom

Hybrid Permanent