Latest Customer Experience Jobs

Engineering Technician

The Engineering Technician supports the operation of Ocado’s automated Customer Fulfilment Centres by diagnosing and resolving engineering faults, performing planned maintenance, and contributing to reliability improvement projects. Working in a fast-paced, 24/7 environment, the role involves hands-on technical work with automation systems and control software. Technicians also engage in proactive upgrades and ensure equipment operates safely and efficiently.

Ocado United Kingdom

On-site Permanent

Engineering Technician

About UsWe are Ocado Technology and we empower global grocery retailers with cutting-edge cloud, robotics, AI, and IoT. Our Ocado Smart Platform (OSP) powers highly automated Customer Fulfilment Centres (CFCs), enabling efficient, single-pick online grocery deliveryAbout the RoleAs an Engineering...

Ocado London, DA8 1SP, United Kingdom

Engineering Technician

About UsWe are Ocado Technology and we empower global grocery retailers with cutting-edge cloud, robotics, AI, and IoT. Our Ocado Smart Platform (OSP) powers highly automated Customer Fulfilment Centres (CFCs), enabling efficient, single-pick online grocery deliveryAbout the RoleAs an Engineering...

Ocado United Kingdom

AI Data Associate - French, Artificial General Intelligence

The role involves maintaining strict confidentiality, working with various data types (text, speech, image, video), and delivering high-quality labelled data using in-house tools. You will contribute to improving Alexa's performance by evaluating and annotating data, while also supporting operational improvements and team processes.

Amazon London, United Kingdom

On-site Permanent

AI Data Associate with German, Artificial General Intelligence

The role involves maintaining confidentiality, working with various data types (text, speech, image, video), and delivering high-quality labelled data using in-house tools. You will be part of a diverse team focused on improving Alexa’s performance through dialogue evaluation and data annotation.

Amazon London, United Kingdom

On-site Permanent

Software Development Engineer, Amazon Ads CreativeX

This role involves building and maintaining advertising products that help brands engage Amazon's global customer base. Engineers will work across the full development lifecycle, using modern technologies like React, TypeScript, and Kotlin to create scalable, customer-focused solutions powered by AI and machine learning. The position emphasizes technical ownership, cross-functional collaboration, and continuous iteration to improve product performance and reliability.

Amazon Edinburgh, Alba / Scotland, United Kingdom

On-site Permanent

AI Data Associate - Dutch, Artificial General Intelligence

The role involves maintaining strict confidentiality, working with various data types (text, speech, image, video), and delivering high-quality labelled data using in-house tools. You will be part of a diverse team focused on improving Alexa's performance through dialogue evaluation and data annotation.

Amazon London, United Kingdom

On-site Permanent

Data Quality Specialist - German, AGI Data Services - G T Quality

The Data Quality Specialist role involves developing and maintaining quality frameworks, metrics, and processes for AI workflows. Responsibilities include analyzing data trends, creating prescriptive actions, and collaborating with teams to optimize workflow quality and customer satisfaction.

Amazon London, United Kingdom

On-site Permanent

Response Squad Agent

This role involves providing frontline technical support to customers, diagnosing and resolving straightforward issues, and triaging more complex cases for escalation. The agent ensures clear, timely communication throughout each query’s lifecycle and maintains accurate records in the support system. Collaboration with internal teams is key to ensuring smooth issue resolution and continuous improvement of support processes.

Luminance London, United Kingdom

Hybrid Permanent

Data Quality Specialist - French, AGI Data Services - G T Quality

The Data Quality Specialist role involves developing and maintaining quality frameworks, metrics, and processes to ensure high standards across various workflows. Responsibilities include analyzing data trends, creating prescriptive actions for quality issues, and collaborating with customers and internal teams to optimize workflow quality and performance.

Amazon London, United Kingdom

On-site Permanent

Maintenance Technician

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion...

Ocado Cherwell, United Kingdom

Senior Robotics Research Engineer

This role involves developing advanced sensor-guided robotic manipulation systems for automated grocery fulfillment. The engineer will research, design, and implement real-time control algorithms and work on pre-production systems integrating robotics, AI, and IoT. Collaboration with research projects and production teams ensures innovation transitions smoothly into scalable solutions.

Ocado Welwyn Hatfield, AL8 6TP, United Kingdom

Hybrid Permanent

Sales Operations Executive

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc....

Luminance London, United Kingdom

Hybrid Permanent

Technical Support Engineer

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc....

Luminance London, United Kingdom

Hybrid Permanent

Senior Economist , Economic Decision Science

We are looking for a Senior Economist to work on exciting and challenging business problems related to Amazon Retail’s worldwide product assortment. You will build innovative solutions based on econometrics, machine learning, and experimentation. You will be part of a...

Amazon London, United Kingdom

Permanent