Overview

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

As a Cloud Solution Architect, you will enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your Microsoft Azure technical subject matter expertise, you will lead technical conversations with customers and Microsoft colleagues, to drive value from their MS investments. This includes accelerating customer adoption by building solutions and identifying resolutions to issues impeding customer success projects. You will also drive product influence with Engineering and increase technical intensity in the field. This opportunity will allow you to accelerate your career growth, honing your technical and collaboration skills, and deepening your cloud expertise.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required/Minimum Qualifications

Bachelor’s degree in computer science, Information Technology, Engineering, Business or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or Business Applications consulting OR equivalent experience.

Additional or Preferred Qualifications (PQs)

Business Value:The ability to convey the business needs and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy.Trusted Advisership:The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.Situational fluency:Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to "read the room."Insightful listening:asking insightful questions to understand the customer needs, issues, business environment and drivers, and going beyond what customer has said.

Technical

Breadth of technical experience and knowledgein foundational security, foundational AI, architecture design, with depth / Subject Matter Expertisein one or more of the following: Enterprise-scale technical experience and depth with one or more areas of the Azure Analytics ecosystem (Power BI, Power BI embedded, Azure Synapse analytics, Azure Analysis Services, Azure Databricks, Azure Data Lake) (required)Knowledge of Business Intelligence, design and build of Advanced Analytics and Big Data solutions, hands-on experience with data warehousing, big data, analytics workloads (Azure or equivalent), semantic model development with knowledge of key differentiation to determine best fit for use cases and applicationsExperience creating Data & Analytics Proof of Concepts (PoC), Minimum Viable Products (MVPs) for customers that lead to production deployments.Experience with DAX, T-SQL, PowerShell, C# (in the context of PBI/AS programming), Python (preferable)Competitive Landscape: Knowledge of key Data & Analytics platforms such as AWS, GCP, Snowflake, etc.

Responsibilities

Customer-Centric Approach:

Understand customers' overall data estate, business priorities, and IT success measures. Innovate with AI infused analytic solutions that drive business value. Prioritize Customer Satisfaction: Foster positive relationships and become a trusted advisor. Ensure Solution Excellence: Deliver solutions with high performance, security, scalability, maintainability, repeatability, reusability, and reliability upon deployment. Gather insights from customers and partners.

Business Impact:

Drive Consumption Growth: Develop opportunities to enhance Customer Success and help customers extract value from their Microsoft investments. Unblock Customer Challenges: Leverage subject matter expertise to identify resolutions for customer blockers. Follow best practices and utilize repeatable IP. Architect modern Data & Analytics Solutions: Apply technical knowledge to design solutions aligned with business and IT needs. Create modernized Data & Analytics platform solutions with infused AI, lead POCs and MVPs, and ensure long-term technical viability.

Technical Leadership:

Advocate for Customers: Share insights and best practices, collaborate with the Engineering team to address key blockers, and drive product improvements. Continuous Learning: Stay updated on market trends, collaborate with the Data, Analytics and AI technical community, and educate customers about the Azure platform. Accelerate Outcomes: Share expertise, contribute to IP creation, and promote reusability to accelerate customer success.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect