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Advanced Digital Data Analyst - Digital Engagement

Lloyds Banking Group
West Midlands
2 days ago
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Overview

JOB TITLE: Advanced Digital Data Analyst - Digital Engagement

LOCATION(S): Bristol or Birmingham or London

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time at an office hub mentioned above. We support agile working.

About this opportunity

We’re looking for an Advanced Digital Data Analyst to join our Digital Engagement team — someone who’s passionate about using data to improve customer experiences and empower financial wellbeing. If you enjoy uncovering insights, building predictive models, and working collaboratively to shape digital journeys, this could be the role for you!

At Lloyds Banking Group, we have a clear purpose: to help Britain prosper and to become the best bank for our customers. We’re playing a central role in building a growing UK economy.

We are the UK\'s largest Retail Digital bank with over 23 million active users across our four brands. In Digital Engagement, we seek to drive excellent digital customer experiences and improve the digital capabilities of our customers to support their financial empowerment; ultimately improving digital self-service. As customer journeys become more complex and the competitive landscape more fierce, we need to be increasingly sophisticated in our understanding of customer needs and our ability to personalise treatments. The Advanced Digital Data Analyst role is core to this endeavour, developing deep insights into customer behaviour and developing predictive models to enable more personalised interactions which ultimately drive better customer outcomes.

Responsibilities
  • Partner with stakeholders to explore how advanced analytics can support strategic goals
  • Shape and deliver modelling projects using the right tools and techniques
  • Collaborate with colleagues to share ideas, challenge thinking and support each other\'s growth
  • Source and prepare data for analysis, working with wider teams to embed models into live customer journeys
  • Build models and deliver insights that help personalise digital experiences for customers
  • Keep stakeholders informed throughout, sharing insights and managing expectations
  • Support the team\'s development by learning new skills and engaging with the wider data science community
Qualifications and skills
  • A strong foundation in data analytics and predictive modelling techniques
  • Experience using SQL, Python, R, or Vertex AI to explore large datasets; curiosity to learn new tools
  • A track record of delivering analytics projects end-to-end, from scoping to deployment
  • An analytical mindset and ability to make sense of complex structured and unstructured data
  • The ability to communicate insights clearly to both technical and non-technical audiences
  • An understanding of digital customer journeys and how data can improve them
  • Familiarity with Agile ways of working (e.g. Jira, Confluence) is helpful but not essential
  • Experience with our Group Data Warehouse (GDW), or GCP / BigQuery would be a bonus — but we\'ll support you to learn
Benefits and inclusion

We offer a wide-ranging benefits package, including a generous pension contribution (up to 15%), an annual performance-related bonus, share schemes including free shares, lifestyle-friendly benefits, 30 days holiday plus bank holidays, and wellbeing and parental leave policies.

We are committed to diversity, equity and inclusion and offer adjustments for colleagues with disabilities, including flexible attendance options. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria with a disability, long-term health or neurodivergent condition. We provide adjustments throughout the recruitment process on request.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Analyst and Finance
  • Industries: Banking

If all of this resonates, we encourage you to discuss a role with big meaning.


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