Latest Customer Service Jobs

Senior AI Engineer

The Senior AI Engineer will lead the design and implementation of AI and machine learning solutions across the firm, managing both internal teams and external providers. This role involves defining technical strategy, developing scalable AI architectures, and integrating models into enterprise systems. The position requires close collaboration with business stakeholders to align AI use cases with strategic outcomes, particularly within a legal or professional services context.

A&O Shearman Donaghadee, County Down, United Kingdom

Senior AI Engineer

This role involves leading the technical strategy and end-to-end delivery of AI and machine learning solutions within a global professional services firm. The Senior AI Engineer will manage a team of IT professionals, oversee external vendors, and work closely with business stakeholders to design and implement scalable AI systems integrated into enterprise platforms. The position emphasizes technical leadership, architectural best practices, and continuous improvement in AI solution delivery.

A&O Shearman Lurgan, County Armagh, United Kingdom

Hybrid Permanent

Data Scientist - Model Developer / Statistician

This role involves developing and maintaining statistical and machine learning models for customer lending decisions within Capital One’s underwriting programs. The Data Scientist will work closely with business partners to extract insights from complex data, focusing on innovation through advanced feature engineering and statistical testing. The position emphasizes model risk management, code quality, and cross-functional collaboration in a hybrid working environment.

Capital One Spondon, Derbyshire, United Kingdom

Data Scientist - Model Developer / Statistician

This role involves developing and maintaining statistical and machine learning models for customer lending decisions within Capital One’s underwriting programs. The Data Scientist will work closely with business partners to extract insights from complex data, design statistical tests, and support data-driven decision-making. The position emphasizes innovation in feature engineering, model risk management, and cross-functional collaboration in a hybrid work environment.

Capital One Leicester, Leicestershire, United Kingdom

Platform Engineer

This role involves designing and maintaining the MLOps and deployment infrastructure that enables data scientists to transition machine learning models from exploration to production. The engineer will work across AWS, Azure, and GCP to build scalable, containerised systems using Kubernetes and infrastructure-as-code tools. The focus is on creating reliable, secure, and high-performance platforms that support client-facing AI solutions.

Faculty AI London, United Kingdom

Hybrid Permanent

Delivery Manager

This role involves leading end-to-end delivery of high-impact AI projects for clients, acting as the primary liaison between technical teams and stakeholders. The Delivery Manager ensures timely execution, maximises value, and identifies new commercial opportunities while fostering strong client relationships. The position emphasizes innovation within regulated industries and contributes to shaping best practices in responsible AI deployment.

Faculty AI London, United Kingdom

Hybrid Permanent

Sales Development Representative - German Speaker

Engage with inbound and outbound leads through calls, emails, and social outreach to generate qualified opportunities for the sales team. Focus on building relationships with German-speaking prospects, conducting follow-ups, and supporting the handoff to account executives. Operate in a fast-paced, experimental environment with a strong emphasis on customer-centricity and growth.

Synthesia London, United Kingdom

Hybrid Permanent

Regional Director of Sales

Lead and scale the US Global Strategic Accounts sales team, focusing on acquiring and expanding high-value enterprise clients with 10,000+ employees. Drive pipeline generation, refine account strategy, and collaborate with marketing and customer success to maximize revenue and customer engagement. Build and coach a high-performing team using rigorous sales methodologies in a fast-growing AI SaaS environment.

Synthesia New York City, New York, United States

Hybrid Permanent

Forward Deployed Engineer, Infrastructure Specialist (Middle East)

This role involves leading end-to-end deployments of Cohere’s North AI platform in private cloud and on-premises environments for enterprise clients. The engineer will work closely with client IT teams to assess infrastructure, security, and data management needs, designing secure, compliant deployment strategies. Focus areas include Kubernetes administration, cloud infrastructure (Azure, AWS, GCP), and troubleshooting in high-stakes sectors like finance and healthcare.

Cohere United Kingdom

Hybrid Permanent

Applied AI Security Architect

This role involves serving as the primary security and compliance expert for Anthropic’s enterprise customers in EMEA, particularly within highly regulated industries. The individual will lead technical discussions on AI security, data protection, and regulatory compliance, supporting pre-sales engagements with institutions like banks and insurers. They will also shape customer trust by designing secure deployment architectures for Claude and influencing product development based on frontline feedback.

Anthropic London, United Kingdom £190,000 – £225,000 pa

On-site Permanent

Member of Technical Staff, North Modelling (Evals)

This role focuses on designing and implementing evaluation systems to measure the real-world performance of AI agents within Cohere’s North platform. You'll translate customer needs, product direction, and usage data into meaningful metrics that guide model development, ensuring improvements align with enterprise workflows like research, document editing, and automation. The position bridges product and modelling teams, requiring deep expertise in applied machine learning evaluation and a strong focus on measurement rigor.

Cohere London, United Kingdom

Hybrid Permanent

Senior Software Security Developer – Core Platform Services

This role involves designing and implementing core security features for a high-performance simulation platform, with a strong focus on authentication, secure coding standards, and cross-team collaboration. The developer will act as a security SME, conducting threat modeling, code reviews, and mentoring engineers across the organization. Work spans identity protocols, platform guardrails, and incident response support within a fast-paced, AI-driven engineering environment.

PhysicsX London, United Kingdom

Engineering Technician

The role involves diagnosing and resolving engineering faults in a highly automated grocery fulfilment centre, performing planned maintenance, and contributing to reliability improvement projects. It requires hands-on technical work with automation systems and control hardware/software in a 24/7 operational environment. Technicians work across day and night shifts to ensure continuous system performance.

Ocado London, DA8 1SP, United Kingdom

On-site Permanent

Engineering Technician

This role involves maintaining and troubleshooting automated systems in a high-tech grocery fulfilment centre, focusing on reactive and planned maintenance to ensure continuous operation. The technician will diagnose engineering faults, perform repairs, and contribute to reliability improvement projects using advanced automation and control technologies. Work is conducted in a 24/7 environment with rotating 12-hour shifts.

Ocado United Kingdom

On-site Permanent

Forward Deployed Engineer

This role involves working directly with client teams to design, build, and deploy AI-driven solutions in live research environments. You will translate complex research questions into production-ready workflows, optimize LLM applications, and integrate data pipelines across cloud platforms. The role also includes collaborating with non-technical stakeholders and feeding insights back into the product and engineering teams.

Harnham - Data and Analytics Recruitment Manchester, United Kingdom £80,000 – £130,000 pa

Remote Permanent