Latest Customer Experience Jobs

Staff Software Engineer, Voices

This role involves working on the core systems that power Synthesia’s script preview and voice generation, ensuring high-quality voiceovers across multiple languages and providers. You will design and evolve backend services, handle provider reliability, and contribute to user-facing product problems, collaborating closely with frontend and R&D teams.

Synthesia London, United Kingdom £50,000 pa

Remote Permanent

Staff Fullstack Engineer, Avatars

This role involves developing end-to-end product features for Synthesia’s Avatars and Generative Media domain, combining frontend, backend, and AI model capabilities. You will take ownership of features from idea to production, working closely with product and design to iterate and refine solutions based on user feedback.

Synthesia London, United Kingdom

Remote Permanent

Staff Backend Engineer, Voices

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.As AI continues to shape...

Synthesia London, United Kingdom

Remote Permanent

Senior Research Engineer - Video Foundation Models (Pre - Training)

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.As AI continues to shape...

Synthesia London, United Kingdom

Remote Permanent

Senior Research Engineer - Interactive Avatars

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.As AI continues to shape...

Synthesia London, United Kingdom

Remote Permanent

Senior Research Engineer - Audio Post-Training

As a Senior Research Engineer, you will join a team of 40+ researchers and engineers working on cutting-edge challenges in generative AI, specifically focusing on high-quality synthetic voices. Your role involves adapting models for new conditioning inputs, fine-tuning speech models, optimizing for real-time performance, and designing new evaluation metrics for TTS systems.

Synthesia London, United Kingdom

Remote Permanent

Engineering Manager (Avatars)

The Engineering Manager role involves leading complex AI-powered video and avatar rendering projects, breaking down ambiguous initiatives into structured plans, and supporting senior engineers. You will focus on system design, reliability, and performance while scaling the team and driving technical excellence in a highly technical environment.

Synthesia London, United Kingdom

Remote Permanent

Financial Risk Analytics FRA Analyst

This role involves providing technical and analytical support for financial risk analytics solutions, focusing on data quality, issue resolution, and process improvement within a global team. The analyst will work with large financial datasets, troubleshoot system and data issues, and contribute to the development and testing of risk analytics products used by major financial institutions. Emphasis is placed on attention to detail, cross-functional collaboration, and ensuring reliable, scalable workflows.

eFinancialCareers London, United Kingdom

Hybrid Permanent

Senior Lead Software Engineer - Full Stack ReactJS, Java, Python, AWS, AI/ML

This role involves leading full-stack software development within an agile team, focusing on building secure, scalable technology products for cloud migration and business workflow transformation. The engineer will guide technical design, develop high-quality code across ReactJS, Java, and Python, and integrate AI/ML capabilities into enterprise systems. Emphasis is placed on technical leadership, code quality, and advancing AI-assisted development practices.

JPMorgan Chase & Co. Central London, W3 0BJ, United Kingdom

Hybrid Permanent

Lead SRE- Azure & GCP

This role involves leading Site Reliability Engineering for Google Cloud and Azure environments within a global financial services organization. The Lead SRE will implement SRE frameworks, ensure high service-level objectives, and leverage AI and automation to enhance incident response and operational resilience. Key responsibilities include technical leadership, DevOps advocacy, and improving engineering practices across cloud platforms.

JPMorgan Chase & Co. Glasgow, Alba / Scotland, G2 1AL, United Kingdom

Hybrid Permanent

SRE III- Data & AWS

As a Site Reliability Engineer (SRE) at JPMorgan Chase, you will work within the Chief Data & Analytics Office to develop and maintain advanced data and analytics platforms. Your responsibilities will include managing an AWS Databricks platform, collaborating with cross-functional teams, and driving continuous improvement in system observability and operational excellence.

JPMorgan Chase & Co. Central London, W3 0BJ, United Kingdom

On-site Permanent

ML/AI Engineer

This role involves building and maintaining scalable ML/AI systems, with a focus on Kubernetes orchestration, CI/CD automation, GPU optimisation, and model deployment. The engineer will implement GitOps workflows, progressive delivery strategies, and end-to-end observability for models, ensuring reliability, fairness, and audit readiness in a regulated environment.

Lloyds Banking Group Manchester, United Kingdom £70,929 – £85,000 pa

Hybrid Permanent

Director, Customer Success - DACH

This role involves building and managing a high-performing Customer Success team in the DACH region, focusing on driving ARR through enterprise clients. Responsibilities include coaching the team, ensuring customer success, and collaborating with cross-functional teams to enhance product adoption and value.

Synthesia London, United Kingdom

Hybrid Permanent

Senior Research Data Scientist

As a Senior Research Data Scientist, you will develop and apply advanced statistical and machine learning techniques to solve business problems, particularly in demand forecasting, clustering, and measurement. You will work closely with Price and Promotion experts, create innovative solutions using generative AI, and collaborate with cross-functional teams to deliver impactful science modules.

dunnhumby Manchester, United Kingdom

On-site Permanent

Shopper Insights Client Lead

The role involves managing a portfolio of medium-sized clients, consulting on the use of customer insight tools, and driving commercial value through relationships with CPGs and retailers. You will work closely with Waitrose to align client and retail priorities, support financial reporting, and contribute to thought leadership.

dunnhumby London, United Kingdom

Hybrid Permanent