Senior Knowledge & Enablement Specialist

United Kingdom
2 weeks ago
Job Type
Permanent
Work Location
Remote
Seniority
Senior
Posted
1 Apr 2026 (2 weeks ago)

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

We’re looking for a senior, high-craftKnowledge & Enablement Specialist to help build and maintain theSynthesia Academy, our hub for deeper customer learning.

This is a role for someone who can independently lead execution across an Academy area, contribute meaningfully to intake and learning design work, and improve learner journeys through high-quality delivery, strong operational judgment, and evidence-led iteration.

You’ll work as part of a specialist hub responsible for the Academy experience and play an important part in shaping how that strategy is executed in practice; taking ownership of meaningful scope, improving quality and flow, and helping turn learning direction into clear, effective customer experiences.

What You’ll Do

Lead execution for an Academy area

Own the day-to-day delivery and upkeep of an Academy path, track, or learning area within the broader structure set by the team. Publish accurately, maintain quality, keep content current, and ensure the learner experience works end to end.

Contribute to intake and learning design

Support intake, discovery, and content planning by capturing signals, constraints, and learner needs clearly. Contribute to design docs, storyboards, modality choices, and learner-flow thinking as part of a collaborative team model.

Improve learner flow

Spot friction in naming, placement, sequencing, navigation, and cross-linking, then implement improvements within agreed direction. Flag bigger taxonomy or structural issues early and bring clear recommendations that help the wider team make stronger decisions.

Run evidence-led iteration loops

Track learner feedback and performance patterns, and use them to improve your area over time. Feed those insights back into team decisions so Academy experiences continue to get clearer, more useful, and easier to navigate.

Raise the bar on craft and execution

Create consistently strong content and multimedia, introduce reusable patterns where helpful, and strengthen QA, maintenance, and publishing discipline across your stream of work.

Collaborate across teams

Work closely with Revenue Enablement, Product, Customer Success, Support, SMEs, and the wider Knowledge & Enablement team to keep work aligned, reduce surprises, and communicate changes clearly.

Who You Are

You’re a senior builder who works well in a collaborative environment. You’re comfortable owning meaningful scope, but you also know how to work within shared direction and contribute to something bigger than your own lane.

You bring strong execution, sound judgment, and a clear sense of where you add value: turning strategy into high-quality learning experiences, improving what already exists, and surfacing better options without creating ownership confusion.

Why Join Synthesia

Help customers go deeper

The Academy is where customers build deeper confidence and capability. This role helps make that learning experience clearer, stronger, and more effective over time.

Own meaningful scope in a highly collaborative team

You’ll have real responsibility for an Academy area while working within a growing high-trust team that cares deeply about learning quality, clarity, and customer impact.

Shape how strategy comes to life

This role is ideal for someone who wants to do excellent hands-on work while also influencing how learning is executed, improved, and scaled in practice.

Grow through complexity, craft, and collaboration

You’ll work across product changes, customer needs, and evolving learning priorities with the chance to build strong judgment, broaden your scope, and raise the bar on how the Academy works.

Related Jobs

View all jobs

AI Deployment Manager

OpenAI United Kingdom
Hybrid

Partner AI Deployment Engineer - AWS

OpenAI London, United Kingdom
Permanent

Senior System Software Engineer, NCCL - Partner Enablement

NVIDIA Switzerland

Senior System Software Engineer, NCCL - Partner Enablement

Senior System Software Engineer, NCCL - Partner Enablement

Senior System Software Engineer, NCCL - Partner Enablement

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Where to Advertise Machine Learning Jobs in the UK (2026 Guide)

Advertising machine learning jobs in the UK requires a different approach to most technical hiring. The candidate pool is small, highly specialised and in demand across AI labs, financial services, healthcare, autonomous systems and consumer technology simultaneously. Machine learning engineers and researchers move between roles through professional networks, conference communities and specialist platforms — not general job boards where ML roles compete with unrelated software engineering positions for the same audience. This guide, published by MachineLearningJobs.co.uk, covers where to advertise machine learning roles in the UK in 2026, how the main platforms compare, what employers should expect to pay, and what the data says about hiring across different role types.

New Machine Learning Employers to Watch in 2026: UK and Global Companies Driving ML Innovation

Machine learning (ML) has transitioned from a specialised field into a core business capability. In 2026, organisations across healthcare, finance, robotics, autonomous systems, natural language processing, and analytics are expanding their machine learning teams to build scalable intelligent products and services. For professionals exploring opportunities on www.MachineLearningJobs.co.uk , understanding the companies that are scaling, winning investment, or securing high‑impact contracts is crucial. This article highlights the new and high‑growth machine learning employers to watch in 2026, focusing on UK innovators, international firms with significant UK presence, and global platforms investing in machine learning talent locally.

How Many Machine Learning Tools Do You Need to Know to Get a Machine Learning Job?

Machine learning is one of the most exciting and rapidly growing areas of tech. But for job seekers it can also feel like a maze of tools, frameworks and platforms. One job advert wants TensorFlow and Keras. Another mentions PyTorch, scikit-learn and Spark. A third lists Mlflow, Docker, Kubernetes and more. With so many names out there, it’s easy to fall into the trap of thinking you must learn everything just to be competitive. Here’s the honest truth most machine learning hiring managers won’t say out loud: 👉 They don’t hire you because you know every tool. They hire you because you can solve real problems with the tools you know. Tools are important — no doubt — but context, judgement and outcomes matter far more. So how many machine learning tools do you actually need to know to get a job? For most job seekers, the real number is far smaller than you think — and more logically grouped. This guide breaks down exactly what employers expect, which tools are core, which are role-specific, and how to structure your learning for real career results.