Join to apply for the Data Analyst role at Severn Trent.
Key Details
- Business Unit: Customer Solutions
- Division: CS CC Customer Performance
- Pay Grade Level: Level 1 - Administrator / Advisor
- Post End Date: 21-Jan-26
- Salary Range: £30,500 - £32,000
- Role Type: Full Time Contract
- Secondment Length: 12 Months
- Recruiter: Daniel McCormack
- Manager: Olivia Hallam
- Location: Raynesway, Derby
We’re Severn Trent and we think water is wonderful. 24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch. We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.
About the Role
Our Data Analyst role sits at the heart of this value with the opportunity to really make a difference to our customers. The role is responsible for supporting improvement and delivery within the Metering Support Team at Raynesway, Derby. You’ll need to be able to use different types of data to assess performance levels using analytics, understand the indications that the data is portraying, provide data to support our service offering to retailers and facilitate process improvements. The role requires dynamic problem solving, driving process and market improvements, and strong teamwork.
What You’ll Bring To The Role
Excellent communication skills, customer service skills, experience in producing reports using large amounts of data, and familiarity with IT software such as Word, Excel, and PowerPoint.
Key Accountabilities
- Monitor and use all relevant performance data of own and other teams to promote continuous improvement.
- Source, collect and extract accurate data, working with the business to update and improve data sharing.
- Work as part of a team on specific projects or day‑to‑day improvement ideas.
- Report performance data for the metering field force to ensure alignment on SLA and KPI compliance.
- Support the Metering Operations Manager and Field Manager in identifying gaps in reporting, producing new measures where necessary.
- Gather data and produce reports on the performance of meter reading schedule, customer service visits, and services from both household and non‑household perspectives.
Benefits
- Competitive Salary of £30,500 – £32,000
- 25 days holiday + bank holidays (plus ability to buy/sell up to 5 days per year)
- Annual bonus scheme (up to £1,500 per annum based on company performance)
- Leading pension scheme – double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – discounted rate on Severn Trent Plc shares
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offersFamily friendly policies
- Two volunteering days per year
What’s Next
We can’t wait to hear from you. Before you apply, send an updated CV and take a few minutes to complete the application. We’ll let you know the outcome after the closing date.
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