Senior Programmatic Solutions Consultant - DE, Adapt, Amazon Ads

Job ID: 2746825 | Amazon Online UK Limited

Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of digital advertising solutions with the goal of helping consumers find and discover products and services. We help advertisers reach global audiences via Amazon owned and operated sites (Amazon.com, IMDb.com), millions of Fire TVs, Kindles, and Fire Tablets, and on high-quality sites across the internet via the Amazon DSP. With a range of flexible pricing and buying models, our advertising solutions help businesses build brand awareness, increase product sales, and solidify brand loyalty. If you are interested in joining a world-class advertising group with a relentless focus on the customer, you’ve come to the right place.

Amazon Adapt is a program designed to offer coverage solutions for business gaps which may occur due to extended leave (parental, medical) and unexpected account transitions. Amazon Adapt deploys highly skilled, hyper-agile talent that ensures customers can continue to invest in their partnerships with Amazon Advertising, uninterrupted. The program ensures that the high bar for customer service, strategic partnership, and revenue attainment is maintained during these coverage gaps.

As a member of the Amazon Adapt team, you will have the opportunity to complete a series of rotations across a range of consumer industries. This enables Adapt team members to experience high-velocity exposure to teams across the organization and to clients across different verticals. From day 1, Adapt team members must use their experience to earn trust with multiple stakeholders and take command of a new leadership role within a team. As a member of the Adapt team, you will use your experience and vast knowledge in an array of work scenarios that affect internal stakeholders and clients. Adapt team members are decisive, knowledgeable, and use high judgement. The Adapt role will give you a chance to Learn and be Curious and the autonomy to own projects that will help you advance your career at Amazon. The Adapt team prioritizes flexibility and hires for both 40 and 30 hour work weeks. If you are ready to make an immediate impact, embrace change, and accelerate your career at Amazon, come join us!

As a Senior Programmatic Solutions Consultant (Sr. PSC), you will manage the end-to-end experience of our enterprise customer, known as programmatic trading desks. You will drive success by developing customer expertise in our programmatic advertising DSP. The Senior Programmatic Solutions Consultant will support across EU and must have business proficient German language. They have experience in advertising technology and the programmatic advertising domain, and is leveraging this expertise to help our customers meet and exceed their business objectives. In this customer-facing role, you will work closely with programmatic traders at agencies/advertisers, as well as Amazon Advertising internal sales, product, and support teams to address customer needs.

Key job responsibilities

1. Owning the relationship with programmatic trading desk managers, engaging with multiple customer organizational levels to understand business objectives
2. Providing services such as onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practices
3. Analyzing and interpreting data to identify improvement areas, root causes, and formulate enablement and adoption recommendations
4. Driving the evolution of Amazon DSP by assisting customers with product beta participation, capturing customer feedback, and collaborating closely with cross-functional Amazon teams (Product Management, Engineering, Analytics, and Specialists)
5. Defining and improving processes and tools for the Programmatic Solutions Consultant team to better serve customers

A day in the life

A Senior PSC you will engage customers by onboarding new traders, training on product features, assisting with beta testing, consulting on strategy and planning, overseeing campaigns, developing optimization recommendations, and investigating issues. You will advocate for customers internally, provide troubleshooting support, triage concerns, and convey feedback to inform product design. As a trusted advisor, you help customers become proficient users of our DSP, making it their preferred platform.

About the team

The Amazon Adapt team specializes in dynamic work. Our team supports the Global Amazon Ads Organization during gaps in business coverage due to leaves of absence and unexpected employee movement. Amazon Adapt’s vision is to provide the world's most customer-centric business coverage, exceeding both customer and employee expectations during periods of transition.

BASIC QUALIFICATIONS

- Experience in digital advertising and client-facing roles with a focus on data analysis
- Experience with annual brand and media planning
- Experience with Doubleclick (XSM, DFP), AdJuster or Salesforce
- Experience (technical and operational) with multiple domain areas of programmatic advertising technologies (DSP, RTB, bid shading, machine learning optimization, ad verification, ad tracking, ad attribution, etc.)
- Ability to effectively present to and confidently communicate with business-to-business (B2B) customers, including facilitating onboarding and training, or presenting plans to customer leadership (e.g. Head of Programmatic at an agency or advertiser)

PREFERRED QUALIFICATIONS

- Experience analyzing data and best practices to assess performance drivers
- Significant programmatic advertising experience
- Knowledge of AWS technologies
- Experience writing basic level SQL queries
- Experience using business intelligence tools (e.g. QuickSight, Tableau) to interpret data
- Experience with APIs and technical integrations

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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.

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