Senior Product Analyst

Job Description:

Senior Product Analyst

Flexible On Location: Manchester, London or Staines

Hybrid – Up To 3 Days WFH

Fixed Term Contract – 12 Months

£60,000 - £70,000 + 10% Bonus & Fantastic Benefits

Full time (37.5 Hours)

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

The role
 

We are looking for a Senior Data Analyst to join our team and drive product development through data collection and advanced analytics. You will be working as part of the Digital Data &Analytics squad who are chartered to deliver a range of analytical products, including reports, dashboards and models as well as identifying and unlocking hidden insights in our data.

You will be partnering closely with the Product Manager in this squad and providing oversight and support for a Product Analyst. This role gives you the opportunity to engage with business team leaders and lead on creating valuable, re-usable data assets that empower our colleagues to make better informed decisions whilst supporting the democratisation of our data wherever possible.

You’ll help us make health happen by

Collect, analyse and interpret data related to the digital user behaviour and experience, customer records and offline operations, identifying patterns in critical usage aspects such as service uptake, task completion rates etc, to provide actionable insights for the Digital Department and key stakeholders Design, develop and deploy models that relate to App and Web user behaviour,
customer profiles and more to improve healthcare service delivery through digital means Conduct advanced statistical analyses, including hypothesis testing and predictive modelling Question and improve open current models and data definitions based on insights and findings Collaborate with data engineers and software developers to ensure the smooth integration of AI models into existing technology infrastructures Collaborate with data engineers and software developers to ensure data is captured in an easily accessible manner Lead at least one Product Analyst, helping to establish best practices and foster adaptive ways of working Collaborate with analysts from other departments to ensure data is captured or modelled in a usable way Track and report on key performance indicators that help support healthcare service delivery goals Design data dashboards and data visualisations to assist product managers and stakeholders in understanding and interpreting data trends Help inform on the overall data strategy at a departmental and organisational level

Key Skills / Qualifications needed for this role

Substantial experience with data visualisation tools and techniques, including product analytics dashboards such as PowerBI / Tableau / Amplitude / Adobe Substantial experience with data warehouse platforms like Snowflake Substantial experience with languages like SQL, Python Substantial experience with python libraries such as NumPy, Pandas, SciPy, scikit-learn Applied knowledge of machine learning/statistical modelling techniques Experience in using a tag management system like TealiumIQ Knowledge of software development life cycle processes and tools Familiar with product development and lifecycle management Proven ability to combine business and product intuition with advanced analytical solutions Excellent communication skills and proven ability to work effectively with cross-functional teams and stakeholders Proactive and solution-focused mindset with the ability to thrive in a dynamic environment Ability to juggle multiple deadlines and manage competing priorities Excellent problem-solving skills and the ability to think critically and creatively

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday per year, pro rata to your contract.

• Access to a range of services to support your physical and mental wellbeing

• Fixed term benefits allowance

• Access to our confidential employee assistance

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.