Company Overview

IRIS Software Group is one of the UK’s largest privately held software companies. Acquired by HG Capital in 2018, its purpose is to be the most trusted provider of mission-critical software and services, ensuring customers get it right first time, every time.

IRIS has over 120,000 UK and international customers with 80% having a tenure of five or more years. IRIS is the largest third-party online filer with the UK Government. Ninety-one of the top 100 UK accountancy firms and 50 of the top 100 US CPA firms use IRIS software. Circa 20% of the UK’s workforce is paid by IRIS payroll offerings. More than 850,000 UK employees are managed by IRIS HR solutions. Over 11,000 UK schools and academies use IRIS, with four million parents and guardians using IRIS apps to connect with their children’s school; 300 million messages are delivered between schools and parents each year, and over £15 million transactional payments are processed every month. IRIS is placed in the Grant Thornton Sunday Times Top Track 250 and the Megabuyte50.

IRIS is backed by Hg, Europe’s leading software investor and is committed to helping build IRIS as an ambitious business. Its support includes a dedicated operations innovation team which provides practical support to management teams to help them realise their growth ambitions.

Purpose of Job

We are seeking an experienced technical knowledge professional to support our Presales team in the preparation, delivery of technical presentations, product demonstrations, and proposals. The ideal candidate will be responsible for working with customers to understand their technical requirements and providing effective solutions to meet their needs.

Main Responsibilities

As a Presales IT Consultant your responsibilities will be as follows:

Collaborate with sales teams to understand customer technical requirements and provide effective solutions. Develop and deliver technical presentations and demonstrations to showcase the features and capabilities of our software products. Design and create technical proposals and respond to tenders and proposals. Communicate technical information to both technical and non-technical stakeholders in a clear and concise manner. Act as a technical liaison between customers, sales, and development teams. Share knowledge and best practices with other members of the Presales team. Participating in industry events including presentations of pitch decks and value proposition to larger audiences. Responding to RFI’s/RFP’s while using your excellent communication skills to answer technical questions, in addition to clearly and persuasively articulating IRIS’s mission, product and business value. Sales enablement for all relevant sales teams through a mixture of live training sessions and pre-recorded e-learning courses. Ad-hoc duties as required to attend Go-To-Market (GTM) strategy meetings or Sales & Marketing Updates to represent Presales and Sales Enablement. Maintaining Showpad to ensure content is current and relevant.

Expected Achievements

3 Months

Strong understanding of IRIS IT and security client facing software technical infrastructure

Running sales enablement sessions for sales

Responsible for Showpad documentation for internal and external clients

AI repository of IT information helping to complete bids and tenders

12 Months

Presenting live Webinars

Attending trade shows

Revenue generating objectives driving Marketing Qualified Leads

Working with renewals increasing customer retention

2 Years

Feeding back product development ideas to programmers for product roadmaps

Developing other presales team members

Proactively working with market sector specialists

2. Person specification

Qualifications

Bachelor’s Degree in Computer Science, Information Technology, or other relevant fields. Cisco Certified Network Associate. Knowledge and skills related to network fundamentals, network access, IP connectivity, IP services, security fundamentals, automation, and programmability. Additionally, new topics such as generative AI, cloud network management, and machine learning.

Knowledge/Experience

3+ years of experience in software presales or a similar technical customer-facing role. Excellent presentation and communication skills, with the ability to explain technical concepts to a range of audiences. Strong analytical and problem-solving skills. Demonstrated experience in preparing and delivering technical presentations and demonstrations. Strong customer skills.

Key Competencies

Commercial Awareness. Problem-solving. Planning. Influence & Persuasion. Customer Management. Willingness to travel as needed.