Senior Data Analyst, Financial Strategy and Customer Operations

Job Description

THE OPPORTUNITY

Title: Senior Data Analyst, Financial Strategy and Customer Operations

Location: UK Midlands (with occasional UK and European travel requirements)

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.

Job summary:

Iron Mountain is seeking a highly analytical and business-focused Senior Data Analyst to join our team. Reporting to the Director of Financial Strategy and Customer Operations, you will play a key part in supporting our expanding contract logistics and on-demand storage operations.

This role is for a strategic thinker who can transform complex data into actionable insights that improve efficiency, drive profitability, and enhance the customer experience. The ideal candidate will have strong SQL and data visualisation skills, a deep understanding of supply chain or logistics data, and the ability to partner with stakeholders across departments.

Your role in our mission:

• Logistics Analytics: Analyse supply chain performance, including transportation, warehousing, and order fulfillment. You will identify bottlenecks and cost inefficiencies, and partner with logistics teams to optimize route planning and inventory levels.
• Financial Analytics: Support financial planning and analysis (FP&A) by providing data-driven insights into cost structures and revenue drivers. You will build financial models and dashboards to monitor budget adherence, ROI, and other key financial KPIs.
• Customer Insights: Analyse customer behavior, order patterns, and service interactions. You will measure the impact of operational decisions on customer satisfaction and retention, and provide data support for CRM strategies.
• Data Operations & Strategy: Develop and maintain robust dashboards and reports using Power BI. You will own end-to-end analytics projects, from problem definition to insight delivery, and collaborate with data engineering to improve data quality.

Valued skills and experience:

• Education: Bachelor's or Master's degree in Data Science, Business Analytics, Finance, Supply Chain, or a related field.
• Experience: Experience in a senior data analyst or business intelligence role, ideally in logistics, e-commerce, or a finance-heavy environment.
• Technical Skills: Advanced SQL skills and experience with data warehouses. You should also have strong skills in data visualisation tools, specifically Power BI. Familiarity with ERP, WMS, or logistics platforms (e.g., SAP, Oracle) is a plus.
• Soft Skills: You must possess strong business acumen and excellent communication skills, with the ability to translate complex data into actionable insights for diverse stakeholders. This role requires a highly organised individual with a bias for action and continuous improvement.

If you are an experienced and proactive data professional ready to make a significant impact on our global logistics operations, we encourage you to apply.

Discover what awaits you:

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organisation that embraces transformation and innovation.
• Empowering : Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of and belonging.
• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
• Championing Individuality: Be part of a winning team that celebrates and encourages individual to drive greatness.
• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalised future.
• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for to come.

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