Hi, were Back Market.Were here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet and consumers a break. Our mission is simple: to do more with what we already have. Are you ready to join us? Core to Back Market's Circular mission is its Trade-in service. It enables customers to sell their used tech devices for cash to Back Market's network of refurbishers (the sellers), fueling the circular economy by easing the sourcing of tech devices while providing a customer-centric solution preventing the accumulation of e-waste in our landfills (or drawers).As a Senior Data Analyst, you will be guiding senior stakeholders and the wider Data Analytics & Insight team to better understand the drivers of our trade-in service, those of our competitors & enable the best decision-making to reach our goals. Specifically, you will explore, analyze and recommend new and innovative approaches for improving our trade-in value proposition and delivering optimal pricing and experience for both sellers and customers across our marketplace.
YOUR MISSION (IF YOU ACCEPT IT):
Conduct research and analysis within our circularity services (Trade-In, Recycling), to tackle operations challenges and identify opportunity areas where Back Market can provide incremental value to sellers and customers Model and forecast seller and customer behavior to optimize Long Term Value for the company Analyze and model the optimal pricing strategies which sellers and Back Market can participate in to deliver growth in trade-in device volumes , profitability (for both sellers and Back Market) and customer satisfaction Explore and recommend new approaches for understanding used device flows, opportunities to continue to grow the circular market and win over new customers and sellers Be an active contributor to circularity strategy, by thinking beyond immediate analysis to understand the long-term implications of actions and leverage opportunities beyond Circularity scope (supply creation, customer acquisition, etc.) Collaborate closely with business & top management : supporting their needs, providing tools to ease access to insights, easing performance monitoring, sharing your analysis & recommendations in an impactful way to get their buy-in
YOU ARE IN THE RIGHT PLACE IF:
You have 5+ years of relevant industry experience (ecommerce, retail, marketplace) You possess a good balance of statistical/technical skills, business acumen, and communication skills You have experience partnering with internal teams and senior decision makers to drive decision and action, leveraging data insights. You act as an expert and provide direction on analytics You have excellent knowledge of SQL but Python or another coding language is a plus
WHY SHOULD YOU JOIN US ?At Back Market, were committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives its one of the reasons were such a high-scoring certified B Corp company (No matter your role and seniority level, youll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment with benefits to match, like: - A mission driven work environment where your day to day makes an impact on the planet. Seriously.- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days. - Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training. At Back Market, we strive to create a workplace that embodies the world were trying to change. Weve embedded our diversity, equity, and inclusion principles into our DNA from dedicated staff to employee resource groups to our company values. We know that the perfect background for a role doesnt mean the perfect fit we encourage you to apply for a role even if you think you may not have all the qualifications. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.
