Location: London (UK)
Duration: 6 month FTC
Hybrid Working: 3 days in our Shoreditch office
About Us
Verifymy provides advanced AI technologies to power solutions for age verification, identity authentication, and content moderation. We understand the unique safeguarding and compliance challenges that user-generated content platforms face, and the VMC product is central to addressing these issues. It offers a complete end-to-end solution that leverages AI, machine learning, and human moderation to ensure safe, trustworthy online experiences.
From content provider and participant verification to pre-recorded and live-stream moderation, VMC helps platforms manage trust and safety risks, offering automated identity verification, real-time moderation, and comprehensive complaint management.
What You'll Do
We are seeking an experiencedSenior Content Moderation Specialist to oversee and optimise our content moderation operations. This person will be responsible for the quality of our content moderation operations, ensuring high standards of content accuracy, refining guidelines, and driving performance improvements. You will play a key role in keeping our clients compliant by ensuring all content is reviewed accurately and meets our content guidelines.
Agency relationship
- Manage the relationship with external moderation agencies, acting as the main point of contact.
- Regularly evaluate agency performance based on established KPIs (cost, accuracy, turnaround times).
Content Guidelines Ownership
- Maintain, refine, and update content moderation guidelines to reflect changes in law, company policies, and industry standards.
- Ensure clear communication of guidelines to moderation teams and agencies.
- Stay up-to-date with relevant regulations and trends in the adult industry regarding illegal content.
- Ensure guidelines are being adhered to across all relevant stakeholders.
Quality Assurance & Training
- Own the QA process by conducting regular audits of content moderation decisions made by external agencies.
- Review and assess moderation accuracy, ensuring decisions align with established content guidelines and legal standards.
- Identify patterns of errors or inconsistencies in moderation decisions and provide feedback to agencies to improve performance.
- Monitor moderation KPIs such as accuracy rates, turnaround times, and compliance with guidelines.
- Design and implement training programs for agencies to ensure moderators are well-equipped to make accurate decisions.
Moderation Accuracy & KPIs
- Track and report on the effectiveness and accuracy of content moderation, using KPIs such as error rates, guideline adherence, and processing times.
- Implement continuous improvement initiatives based on QA findings and performance analysis.
- Work with the head of operations and other internal teams to refine strategies for better moderation outcomes.
Key Qualifications
- Proven experience in content moderation, preferably in the adult industry or other sensitive content areas.
- Strong understanding of content moderation guidelines, legal requirements, and trends related to illegal content in the adult industry.
- Experience with Quality Assurance processes, training, and implementing moderation KPIs.
- Experience working with external agencies and managing vendor relationships - a plus
- Strong organisational and communication skills, with the ability to work across multiple teams and departments.
- Analytical mindset with the ability to interpret performance data and make data-driven decisions.
About You
Content Moderation Expertise:
- Extensive experience in content moderation, with a strong understanding of online content guidelines, including those specific to the adult industry (or similarly regulated industries).
- Prior experience working with external moderation agencies, with demonstrated ability to manage vendor relationships, evaluate their performance, and optimise based on cost, quality, and efficiency. (bonus points)
Industry-Specific Knowledge:
- Knowledge of legal and compliance issuesin online content moderation, particularly related to illegal and explicit content. If possible, familiarity with platforms that deal with user-generated content (UGC).
Quality Assurance (QA) and Training:
- Hands-on experience conducting QA for content moderation, including reviewing and auditing decisions made by external moderators or agencies.
- Solid background in setting up and managing QA processes for moderation teams (internal and external), ensuring consistent and accurate application of content guidelines.
- Ability to provide detailed feedback and training to moderation teams to enhance performance, ensuring high accuracy across all content reviews.
- Ability to implement and track key performance indicators (KPIs) related to moderation accuracy, efficiency, and timeliness. (bonus points)
Team and Stakeholder Management:
- Experience collaborating closely with moderation teams, technical teams, and customer facing stakeholders.
Why join us?
At Verifymy, we’re creating solutions that make a tangible difference in the digital world, ensuring safer and more trustworthy online spaces. As part of our team, you’ll have the opportunity to lead groundbreaking innovation at the intersection of AI, content moderation, and online safety, driving real impact for millions of users.
It’s an exciting time to join us as we’re actively shaping the future of the product management function. You'll have the freedom to influence how we drive strategy, make data-informed decisions, and deliver exceptional outcomes for our users and business. We believe in fostering an environment where curiosity thrives, ideas turn into action, and collaboration fuels success.
At VerifyMy, you’ll be joining a team that is dedicated to making a difference while empowering you to thrive both personally and professionally.
We offer a range of benefits to support your well-being and personal growth:
- Wellbeing & mental health: Access to Oliva for therapy sessions, plus a wellbeing allowance for gym memberships, massages, or spa retreats.
- Work flexibility: A hybrid work environment with a Work-from-Anywhere scheme.
- Learning & development: Annual L&D allowance for courses, certifications, and conferences.
- Parental support: Gender-neutral enhanced parental leave and nursery scheme via salary sacrifice.
- Health & lifestyle: Enhanced sick leave, Cycle-to-Work scheme, and retail discounts through Happl.
- Global community: English language courses for non-native speakers through Hult EF Corporate Education.
Equal opportunity declaration:
VerifyMy is an equal opportunity employer and is committed to providing a workplace that is free from discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected characteristic under applicable law.
