Job summary

We are a health tech company focussed on improving primary care, and are looking for an experienced General Practice Administrator to join our team as a Practice Support Specialist,to ensure our clients achieve the best possible outcomes with our software.

If you meet the following criteria, we want to hear from you:

A solid understanding of how GP practices operate Experience with QOF and monitoring recall Exceptional people skills Enthusiasm for how technology can help primary care

The ideal candidate will bring a strategic mindset, operational expertise, and a commitment to fostering great customer relationships.

Main duties of the job

As a Practice Support Specialist, you will play a key role in onboarding and supporting GP practices to ensure successful adoption of the Abtrace platform. This customer-facing role involves training, troubleshooting, and proactively engaging with practices to maximise their value from the software. Youll also gather user feedback and collaborate with the internal team to continuously improve the platform and client experience.

About us

Abtrace is a health tech company based in London, with a team of doctors, researchers, developers and data scientists that bring together software engineering, machine learning expertise and medical experience to build clinical algorithms to support primary care clinicians.

The team is dedicated to creating digital health software to deliver Population Health interventions individualized to patients. This involves the continuous scanning of the entire health record of a patient to detect signals of deterioration, early onset of new disease and opportunities for preventative interventions. Our innovative platform empowers GP practices, Primary Care Networks (PCNs), and Integrated Care Boards (ICBs) to streamline patient management, improve outcomes, and maximise funding.

We work with over 250 primary care practices covering million patients.

Benefits

Competitive salary, depending on experience Private Pension Generous maternity/paternity leave Flexi working & possibility for remote working (with at least 2 days a week in the company office in Paddington, London) Company's office in Paddington - easy commute and comfortable surroundings Motivated, highly functioning, multi-disciplinary team Opportunity to be involved in ground-breaking technology impacting patient health

Job description

Job responsibilities

Main duties of the job

This is a customer facing role and responsibilities include:

Account Management:

Guide GP practices through the onboarding process, ensuring smooth setup and configuration of the Abtrace platform. Build and maintain strong relationships with practices, acting as their primary point of contact.

Training & Support:

Deliver effective user training sessions tailored to various team members within a practice (admin staff and clinical staff). Use your experience in running recall searches to teach users how to recreate these in the Abtrace software. Provide ongoing support, resolving issues promptly and liaising with the wider team to reach solutions quickly.

Proactive Engagement:

Monitor client usage data to identify opportunities for improvement and maximise adoption. Act proactively to ensure practices derive maximum value from the software.

Feedback & Collaboration:

Collect and communicate user feedback, feature requests, and potential improvements to the technical team. Collaborate with the Abtrace clinicians to address any client concerns requiring clinical expertise.

Person Specification

Experience

Essential

1. Solid understanding of GP practice operations, including workflows, use of searches in EMIS or SystmOne, and how these have implications for practice performance / payments. 2. Comprehensive understanding of recall for QOF, Locally Commissioned Services, and Medication Monitoring 3. Exceptional interpersonal and communication skills, with a proven ability to build and nurture professional relationships. 4. Strong organisational and self-direction capabilities, able to manage your time effectively while working independently. 5. Proven experience in relationship management or customer/patient-facing roles.

Desirable

1. Experience working in a GP practice setting, such as a senior admin, patient coordinator, or Practice Manager, or deputy Practice Manager role. 2. Familiarity with primary care technology systems and processes.