The Role

Here at Fortem we are looking for a competent Data Analyst to play an integral role in the branch’s Performance Team. This role is full time and will be based in our office in flagship service in Birmingham.

Our Birmingham branch is an extremely fast paced, target driven environment and will better suit individuals who enjoy challenge and working under pressure. This is a rapidly expanding service with increased amount of opportunities for driven and ambitious candidates.

Benefits:
• 25 days annual leave + bank holidays & your birthday off
• Pay review every January
• 26 weeks full pay maternity leave
• 8 weeks full pay paternity leave
• Discounted gym memberships at national and local gyms
• Up to £3,000 colleague referral fee
• Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more

The Project

The analyst will work across all core contract workstreams to monitor KPI performance, ensure contractual compliance, and identify business process improvements.

The role will also support on the delivery of new data-driven insights into workforce productivity and planning efficiency, as we strive to improve service delivery and customer experience.

The ideal candidate will easily build relationships across the branch, elicit key information from contractual documents, and manipulate datasets quickly and accurately.

Essential and Desirable Criteria

Essential Skills
• Previous experience in an analytical role.
• High level of attention to detail.
• Excellent interpersonal skills.
• Professional approach with high standards.
• Comfortable working with large datasets and numerical calculations.
• High level of IT literacy and data handling skills – advanced competency in Microsoft Excel: lookups; pivot tables; logical, text and math formulas; and charts.
• Positive proactive attitude.
• Familiar with business systems and MI reporting.
• Able to balance the development of proactive initiatives with reactive operational needs and BAU deliverables.
• Willingness to challenge the norm and seek improvement.

Desirable Skills
• Experience in Housing or Facilities Management or other responsive service deployment environment
• Familiarity with workforce management systems
• Understanding of relational databases

Personal Qualities

At Fortem we look for a balance of skills and experience but just as important to us are your values and behaviours. If you are passionate about what you deliver, and willing to go the extra mile then come and join our Fortem team, and become a great ambassador of our business.