▷ Only 24h Left! Technical Account Manager, ES -EMEA-SMB

Technical Account Manager, ES - EMEA-SMB An AWSTechnical Account Manager is a trusted advisor and cloud operationsarchitect for our Enterprise Support customers. As a trustedadvisor you’ll have a direct impact in helping our customers gainthe most value from cloud technology. You’ll craft and executestrategies to drive our customers’ adoption and use of AWSservices. You will provide advocacy and strategic technicalguidance to help plan and build solutions using best practices, andproactively keep your customers’ AWS environments operationallyhealthy. The close relationships developed with your customers willallow you to understand their business/operational needs andtechnical challenges, and help them achieve the greatest value fromAWS. Our Technical Account Managers partner with some of the mosticonic businesses in the country. These range from rising startupsbuilding their business from scratch through to large enterprisesgoing through significant transformation. You’ll provide advice onarchitecture, support strategy, project, and launch planning aswell as ongoing operational issues. AWS Sales, Marketing, andGlobal Services (SMGS) is responsible for driving revenue,adoption, and growth from the largest and fastest growing small-and mid-market accounts to enterprise-level customers includingpublic sector. The AWS Global Support team interacts with leadingcompanies and believes that world-class support is critical tocustomer success. AWS Support also partners with a global list ofcustomers that are building mission-critical applications on top ofAWS services. Key job responsibilities 1. You’ll build solutions,provide technical guidance and advocate for the customer 2. EnsureAWS environments remain operationally healthy whilst reducing costand complexity 3. Develop trusting relationships with customers,understanding their business needs and technical challenges 4.Using your technical acumen and customer obsession, you’ll drivetechnical discussions regarding incidents, trade-offs, and riskmanagement 5. Consult with a range of partners from developersthrough to C-suite executives 6. Collaborate with AWS SolutionsArchitects, Business Developers, Professional Services Consultants,and Sales Account Managers 7. With a bias for action, youllproactively find opportunities for customers to gain additionalvalue from AWS 8. Solve a variety of problems across differentcustomers as they migrate their workloads to the cloud 9. Upliftcustomer capabilities by running workshops and other enablementsessions. A day in the life As we continue to rapidly expand inEMEA, you’ll have plenty of opportunities to develop yourtechnical, consulting and leadership skills. You’ll work withtalented cloud technologists whilst expanding your knowledge of AWSproducts. You’ll also have the chance to receive mentorship andgain AWS certifications. Do you want to be part of history andtransform businesses through cloud computing adoption? We wouldlove to hear from you. About the team Diverse Experiences AWSvalues diverse experiences. Even if you do not meet all of thepreferred qualifications and skills listed in the job description,we encourage candidates to apply. If your career is just starting,hasn’t followed a traditional path, or includes alternativeexperiences, don’t let it stop you from applying. MinimumQualifications 1. Experience with operational parameters andtroubleshooting for three (3) of the following:compute/storage/networking/CDN/databases/DevOps/big data andanalytics/security/applications development in a distributedsystems environment 2. Experience in technical engineering 3.Experience with AWS services or other cloud offerings 4. Experiencein internal enterprise or external customer-facing environment as atechnical lead Amazon is an equal opportunities employer. Webelieve passionately that employing a diverse workforce is centralto our success. We make recruiting decisions based on yourexperience and skills. We value your passion to discover, invent,simplify and build. Amazon is committed to a diverse and inclusiveworkplace. Amazon is an equal opportunity employer and does notdiscriminate on the basis of race, national origin, gender, genderidentity, sexual orientation, protected veteran status, disability,age, or other legally protected status. Our inclusive cultureempowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation oradjustment during the application and hiring process, includingsupport for the interview or onboarding process, please visithttps://amazon.jobs/content/en/how-we-hire/accommodations for moreinformation. If the country/region you’re applying in isn’t listed,please contact your Recruiting Partner.J-18808-Ljbffr