Global Senior Technical Account Manager, GFS At AWSEnterprise Support we’re looking for a Technical Account Manager(TAM) to support our customers’ creative and transformative spiritof innovation across all technologies, including Compute, Storage,Database, Big Data / Analytics, Application-level services,Networking, Serverless and more. The TAM works with customers as atrusted advisor to enable their cloud journey and grow theirknowledge of AWS cloud services and technologies to support theirbusiness goals. As we continue to rapidly expand AWS’s EnterpriseSupport organization you’ll have plenty of opportunities to developyour technical, consulting, operational and leadership skills.You’ll work with talented cloud technologists whilst expanding yourknowledge of AWS products. You’ll also have the chance to receivementorship and active support to achieve AWS certifications. Thisrole is within our Strategic Industries team. The StrategicIndustries team is responsible for strategic accounts and sevenindustry business units across global verticals - FinancialServices, Industrial and Manufacturing, Media and Entertainment,Telecom, Healthcare and Life Sciences, Energy and Utility, andAutomotive. This role is in the Financial Services vertical. Werelooking for someone with experience in the Contact center &Telecom domain to help our customers achieve operational excellenceon Amazon Connect at scale. You’ll provide strategic guidance tocustomers on the implementation and operations of Amazon Connect,applying your knowledge of best practices to reduce operationalrisk, increase governance, and allow customers to get the most outof their Amazon Connect implementation. The TAM is the centrepieceof value to our Enterprise Support customers, working alongside thebroader dedicated account team. If you wish to be at the forefrontof customer strategies and innovation, come join us! Key jobresponsibilities: 1. Develop trusting relationships with customers,understand their business needs/drivers, review servicedisruptions, provide monthly/quarterly metrics and assist withpre-launch planning. 2. Utilize technical skills to solve difficultsupport issues and technical challenges. 3. Provide customers withtechnical expertise in your domain to achieve operationalexcellence in security, resilience, and efficiency. 4. Understandoperational parameters and troubleshooting processes for customerissues and escalations. 5. Advocate for customer needs to overcomeadoption blockers and drive new feature development. 6. Improvecustomer capabilities by running workshops, operations, andarchitecture reviews. 7. Ensure AWS environments remainoperationally healthy whilst reducing costs and drivingefficiencies to mitigate risks in customer operations plans andproduct adoption. 8. Work with customers across all levels fromdevelopers through to C-Suite executives. 9. Collaborate acrossmultiple functions within AWS, such as: Solutions Architects,Business Developers, Professional Services Consultants, Global TAMteams, and Sales Account Managers. A day in the life: In this role,youll leverage your technical knowledge to ensure our customersAmazon Connect implementations are flexible, scalable, andresilient on the AWS platform. As a trusted advisor, youll play apivotal role in ensuring customer success as they migrate theirworkloads to the cloud, ensuring their operational excellence onAWS. This includes providing deep process and technical expertiseto help customers overcome complex operational challenges. Withyour in-depth operations experience and knowledge, youll guidecustomers in understanding and implementing best practices foroperating in the cloud. This involves assisting customers inmitigating operational risks using scalable and cost-effectivesolutions on AWS. About the team: Amazon values diverseexperiences. Even if you do not meet all of the preferredqualifications and skills listed in the job description, weencourage candidates to apply. If your career is just starting,hasn’t followed a traditional path, or includes alternativeexperiences, don’t let it stop you from applying. Why AWS: AmazonWeb Services (AWS) is the world’s most comprehensive and broadlyadopted cloud platform. We pioneered cloud computing and neverstopped innovating — that’s why customers from the most successfulstartups to Global 500 companies trust our robust suite of productsand services to power their businesses. Work/Life Balance: We valuework-life harmony. Achieving success at work should never come atthe expense of sacrifices at home, which is why we strive forflexibility as part of our working culture. When we feel supportedin the workplace and at home, there’s nothing we can’t achieve inthe cloud. Inclusive Team Culture: Here at AWS, it’s in our natureto learn and be curious. Our employee-led affinity groups foster aculture of inclusion that empowers us to be proud of ourdifferences. Ongoing events and learning experiences, including ourConversations on Race and Ethnicity (CORE) and AmazeCon (diversity)conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career Growth: We’re continuously raising ourperformance bar as we strive to become Earth’s Best Employer.That’s why you’ll find endless knowledge-sharing, mentorship, andother career-advancing resources here to help you develop into abetter-rounded professional. Minimum qualifications: 1. Experiencein design/implementation/operations/consulting with distributedapplications. 2. Experience in technical engineering. 3. Experiencein a 24x7 operational services or support environment. 4.Experience in internal enterprise or external customer-facingenvironment as a technical lead. Amazon is an equal opportunitiesemployer. We believe passionately that employing a diverseworkforce is central to our success. We make recruiting decisionsbased on your experience and skills. We value your passion todiscover, invent, simplify, and build. Protecting your privacy andthe security of your data is a longstanding top priority forAmazon. Please consult our Privacy Notice to know more about how wecollect, use, and transfer the personal data of our candidates.Amazon is committed to a diverse and inclusive workplace. Amazon isan equal opportunity employer and does not discriminate on thebasis of race, national origin, gender, gender identity, sexualorientation, protected veteran status, disability, age, or otherlegally protected status. Our inclusive culture empowers Amazoniansto deliver the best results for our customers. If you have adisability and need a workplace accommodation or adjustment duringthe application and hiring process, including support for theinterview or onboarding process, please visit our website for moreinformation. J-18808-Ljbffr
