Director, Request for Information Job Description
IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources, extensive domain expertise and network of partners. IQVIA Connected Intelligence delivers actionable insights and powerful solutions with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients.
Request for Information Department
The Global Business Operations Request for Information (RFI) Department plays a pivotal role in providing information on IQVIA’s capabilities and services that is accurate, reproducible and gives IQVIA a competitive edge. The RFI Department supports the sales process by translating stakeholder questions and developing customer facing responses from simple questionnaires and eSourcing tool responses through to creating white papers and preferred provider responses to showcase the therapeutic expertise and global capabilities of IQVIA.
Purpose
Strategic management responsibilities for RFI Department, preparing comprehensive, timely and accurate responses to stakeholders' requests for information to support global sales teams and other internal customers.
Responsibilities
- Manage the RFI Department in accordance with organization’s policies and applicable legislation. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters, including salary administration.
- Responsible for performance of direct reports, overseeing large, highly complex RFIs.
- Responsible for the performance and improvement of corporate information databases and dashboards including the RFI Experience Database, Therapeutic Manage RFI Expertise Database and other relevant tools.
- Act as the single point of contact for a wide range of customer requests for information across IQVIA, and provide advice and support for high visibility and business critical responses.
- Development of corporate capabilities and experience documents for strategic proposals, sales initiatives and customer questionnaires.
- Lead teams of subject matter experts from multiple disciplines and coordinate their inputs to prepare formal replies to customers' global outsourcing and preferred provider request for information (RFIs).
- Lead improvement initiatives for RFI information processes and procedures.
- Maintain currency in applicable company management and research databases.
- Develop processes and manage procedures for company, industry, and competitor research.
- Perform quality control edits on all documents and work products.
- Lead the selection and on-boarding process for new RFI staff by conducting candidate review and participating in the interview process. Ensure staff have the appropriate materials, systems access and training to complete job responsibilities.
- Manage the development and maintenance of department information sources, templates, and related materials.
- Perform other duties as assigned.
Required Knowledge, Skills and Abilities
- Extensive knowledge of CRO, Pharmaceutical or related industry.
- Strong motivation and team-building skills.
- Strong planning and project management skills.
- Advanced knowledge of Microsoft Excel, PowerPoint and Word.
- Advanced writing and editing abilities.
- Excellent communication and organizational skills.
- Ability to establish and maintain effective working relationships with coworkers, managers and stakeholders.
Minimum Required Education and Experience
Degree in Life Science, Business Management, Finance, IT or related field. At least 10 year work experience in Proposal and/or Contract Management, Marketing, Finance, IT, Business Management / Development or an equivalent combination of education, training and experience.
Physical Requirements
Extensive use of telephone and face-to-face communication requiring accurate perception of speech. Extensive use of keyboard requiring repetitive motion of fingers.
Grade: 170
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