Data Analyst

As a Data Analyst in our Service team, you will play a vital role in transforming data into actionable insights to support strategic decision-making and drive operational excellence. Your responsibilities will include:

• Collecting, analysing, and interpreting core Service KPI data to enhance current reporting and develop actionable recommendations.
• Conducting detailed analysis of product repairs and failures to determine root causes, failure mechanisms, time to failure, components at fault, and financial impact.
• Performing total product profitability and service cost analysis to support commercial and sales strategies.
• Preparing monthly financial and volume-based management reports for the Board and Head Office.
• Analyse spare parts usage and trends highlighting any anomalies back to the business
• Delivering monthly reporting on service and sales KPIs, while designing innovative dashboards and reports to identify key issues and improvement opportunities.
• Investigating failure trends and contributing to robust quality claims when failure thresholds are exceeded.
• Leading initiatives to streamline reporting and implement smarter, more efficient data solutions.
• Other ad hoc tasks per requirement.

Key Skills:

• Expert proficiency in Microsoft Excel, including VLOOKUP, INDEX/MATCH, pivot tables, and other advanced functions.
• Experience with macro recording and VBA scripting is a strong advantage.
• Proficient in Microsoft Office tools such as PowerPoint, Access, Power Pivot, with desirable knowledge of SQL.
• Strong analytical thinking with the ability to apply rational decision-making, problem-solving, and statistical techniques.
• Meticulous attention to data quality and accuracy, ensuring high standards for reporting and analysis.
• Ability to quickly comprehend and interpret complex datasets, drawing clear conclusions and actionable insights.
• Excellent communication skills with the ability to present technical information clearly to non-technical stakeholders.

Benefits Include, But Are Not Limited To:

• Competitive salary
• Workplace pension
• 23 days of holiday plus Bank Holidays, with long service increment up to 25 days.
• In-house learning platform, develop your skills for your career and your role.
• Long service awards
• Salary sacrifice schemes
• Discounts on Hisense products
• Access to a shopping discount portal
• Restaurant and café discounts at our Leeds office

About Hisense

Founded in 1969, Hisense is a global leader in technology for your home. We are passionate about making life enhancing technology accessible to the world through our innovations in televisions, laundry, refrigeration and other home appliances.

Hisense UK is part of Hisense Europe, to discover more, watch the Hisense Europe corporate video or visit our company website https://uk.hisense.com/

IMPORTANT NOTICE

• We are an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds, and all qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other characteristic protected by law.

• As a courtesy, we strive to acknowledge all applications. However, due to the high volume of applications, we regret that we may not be able to respond to every applicant, we can only guarantee that shortlisted candidates will be contacted.

• By submitting your application, you consent to the processing of your personal data by Hisense UK Limited for recruitment purposes in accordance with GDPR. Your personal data may also be shared with affiliated companies within the Hisense Europe group to facilitate the recruitment process. You can withdraw your consent at any time by contacting us at