Customer & Product Data Analyst
Permanent
Locations: Manchester
Salary: £46,556 - £51,809
Smart Hybrid Working
Closing date for this role is 11:59pm on the 9th March 2025
Are you passionate about data and insights? Do you thrive in a collaborative environment where your ideas shape the future? Join us at AQA where you'll be an integral part of our Customer & Product journey in terms of development and improvement.
Fantastic opportunity to shine with great prospects
Be part of a team that is at the heart of sharing customer and business insight across the organisation
Lots of development internally, growing team
What's in it for me?
- Generous leave:We have 25 days of annual leave, plus we close between Christmas and New Year, you can also take up to 5 volunteering days.
- Pension:Benefit from up to 11.5% employer pension contributions.
- Flexible work:Enjoy a balanced 35-hour work week with flexible hours. Office attendance is approximately two days a week with a variety of individual and collaborative workspaces.
- Supportive culture: A dynamic work environment where your contributions are valued and your success is our priority.
- Innovative projects:Work on transformative projects that are reshaping the future of examinations.
- Professional growth:Continuous learning opportunities.
What will I be doing?
- Forge strong partnerships with Customer and Product teams and the wider business to understand their data needs.
- Create and manage dashboards, reports, and visualizations to track key business metrics with the right tools for the job.
- Analyse data to spot trends, anomalies, and drive actionable insights for improvement.
- Design data models, analysis, and visualizations tailored to the data, process, and audience for clear, actionable reporting.
- Analyse diverse data sets (research, behavioural, panel, economic) to uncover insights about customers, competitors, and markets, translating them into clear narratives.
- Leverage expertise to deliver precise, actionable insights that shape and support brand and customer strategy.
- Collaborate with analysts, insight roles, and the Customer Intelligence Business Partner to define the best approaches and methods for analysis.
- Contribute to the development of new tools and capabilities within the Customer Intelligence team.
- Build strong relationships with key AQA teams (e.g., CRM, Data Science) to ensure alignment across Customer and Product systems.
- Present complex data in a straightforward way, providing stakeholders with clear, actionable insights.
- Offer data-driven recommendations to influence strategic planning and decision-making.
- Ensure data accuracy and compliance with relevant regulations and policies.
What will I need to Succeed?
- Experience of delivering research projects independently, preferably in an education-related or assessment-related context.
- Experienced user of Power BI and Microsoft Excel
- Experience of using appropriate quantitative and qualitative methodologies for analysis and insight, including statistical data analyses, data visualisations, surveys, interviews and focus groups.
- Ability to translate complex data into clear insights and actionable recommendations.
- Ability to use own knowledge and expertise to advise and influence stakeholders, assess risks and recommend actions.
- Confidence in presenting to senior stakeholders.
- A self-starter with an inquisitive and proactive approach.
- A continuous improvement mindset.
- Strong communication and data visualisation skills are essential.
How do I apply?
Read the full job description and upload your most recent CV with a cover letter explaining your suitability.
There will be a 2-stage interview process, with the final stage being face to face in our Manchester office.
AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.
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