Were an awardwinning Social Media agency based in the UK. We work with brands including Virgin Mattel (Scrabble Barbie UNO and more) Linda McCartney Foods Hartleys Dow Chemical Company and Avanti West Coast Trains amongst others.

Our team is a friendly mix of Strategists Creatives Account Managers Media Planners and Buyers all with one goal: creating work that wins peoples time on social media in the most exciting ways possible.

Sound good Read on!

Role overview

Werelooking for aCreative Social Media Community Managerto join our awardwinning team in London and help elevate the social presence ofstandout clients like Linda McCartney Foods Sipsmith and OMODA.

Your mission Build thriving online communities keep brands part of the conversation and make every interaction count.

This isnt just about answering customer questions oh no.

Were looking for someone who can bring their own spark of creativity to the table to help make brands famous.

You will work handinhand with our strategy creative and accounts teams to ensure each brand shows up in a consistent relevant and engaging way.

Youll be the voice behind the comments the acute eye spotting those golden opportunities to jump into trending topics and get your brands noticed.

If youre passionate about building online communities being part of a team developing sectorleading social content and keeping brands in the mix of all the right conversations lets talk!

As a Community Manager at Cubaka you will:

• Community Engagement:Implement social strategies that connect. Keep brands active in relevant conversations and ensure followers get fast meaningful responses.
• Community Building & Moderation:Engage with audiences manage conversations and foster positive interactions that turn casual followers into faithful advocates.
• Crisis Management & Feedback Handling:Handle negative feedback with a steady hand and thoughtful tone. Use community insights to keep refining content and strategy.
• Performance & Insights:Track how were doingengagement metrics community health and overall performance. Use those insights to adjust and improve always aiming for more impact.
• Trend Awareness & Innovation:Stay in the know with social media trends and platform updates. Be ready to jump into trending conversations and bring new exciting ideas to the table.

You will bring:

• 23 years of experience in social media management or community management ideally in an agency setting or managing multiple brands.
• Experience creating and executing community management outreach strategies that drive engagement and loyalty and build brand fame
• Excellent in writing with the ability to craft brandappropriate responses and content that is both engaging and strategic.
• A knack for identifying trending topics and realtime opportunities that align with brand values.
• Demonstrated experience with social media metrics community engagement tracking and using data to refine strategies.
• Crisis management experienceresponding effectively to customer feedback and managing online reputation.
• Proficiency with social media management tools (e.g. Sprout Social Hootsuite) and platform insights.
• A collaborative mindset and experience working across crossfunctional teams (creative strategy accounts)

And in return Cubaka offers:

• Unlimited holiday (oh yes!)
• Free breakfast in the office
• Perkbox
• Autoenrolment pension with up to 8% contribution
• Regular socials and teambuilding sessions
• Annual salary review quarterly performance reviews
• Choice of company Apple MacBook Pro or PC
• Hybrid office working (approx 2 days in the office 3 days at home flexible)

Why Us
Cubaka andBrandwidth recognise that managing diversity is a continuous process of improvement and not a oneoff initiative. Therefore we develop and review our diversity strategy on an annual basis to support the achievement of business goals including ways of addressing the diverse needs of our clients.

As a growing global company we focus on fairness and inclusion ensuring that merit competence and potential are the basis for all decisions about recruitment development and appraisals. Cubaka andBrandwidth take pride in keeping up to date with employment law and best practices when promoting equal opportunities and ensuring a diverse workforce.