Claims Data Analyst

Time Type: Full time Worker Type: Employee

The purpose of this role is to provide expertise in reporting and analysis to enhance decision‑making, support strategic initiatives, and contribute to achieving business goals. The role involves producing analytics, mapping key reporting processes, managing stakeholders, identifying trends, and maintaining reporting requirements to support business needs and objectives.

Additionally, the role includes championing MI Data Warehouse and Reporting tools, collaborating with end users to identify reporting requirements, and providing data insights to drive operational efficiency and meet business objectives.

Leeds/hybrid

To support the Claims Business Analysis Manager in effectively delivering accurate and timely Claims Management Information and Analysis to key stakeholders, reviewing claims performance, monitoring procedures, ensuring legal compliance and reducing risk.

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• Work with the business to develop and produce accurate, relevant, concise, and timely reports to aid decision making.
  
• Support the claims reporting function by analysing claims information and providing reports that enable supporting and challenging internal and external claims handling performance and financial controls.
  
• Represent claims on project teams to ensure that claims MI implications are considered.
  
• Participate in internal meetings, as required, to provide information to help shape and develop strategy, knowledge and best practice.
  
• Act as a focal point within claims for data management and information to provide advice and data expertise.
  
• Develop statistical controls so that risks are reduced.
  
• Analyse claims data so that changes and trends can be pre‑empted and communicated to the wider business.
  
• Ensure project risks and issues are effectively identified and monitored with solutions implemented and recommendations developed.
  
• Effectively manage overall relationships with key stakeholders (suppliers, vendors, and internal stakeholders) ensuring the right people are engaged at the right times to achieve change initiatives on time and on budget.
  
• Regularly communicate with customers/users at all levels to ensure that requirements and service meet customer satisfaction.
  

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• SQL knowledge.
  
• Power BI report development skills.
  
• ThoughtSpot experience (preferable).
  
• Advanced MS Excel and Access knowledge.
  
• Ability to analyse data across multiple source systems.
  
• Quality driven.
  
• Ability to analyse, define and specify customer requirements.
  
• Methodical, logical, and rational approach to problem solving.
  
• Data analysis experience.
  
• Working knowledge of insurance/reinsurance (preferable).
  
• Can develop good relationships with clients and colleagues.
  

At QBE, we want our people to feel rewarded and inspired to perform at their best. We have created “At My Best” as a way of showing we have your back, offering wellbeing initiatives and benefits that provide flexibility to suit what matters most. Everything we do is underpinned by our QBE DNA.

We are an international insurer building momentum toward becoming the most consistent and innovative risk partner. We welcome flexible working across the company and support inclusivity and diversity.

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• 30 days holiday a year with the option to buy up to 2 additional days.
  
• Flexibility to work part‑time, job share and compressed hours.
  
• Pension – automatically enrolled with 10% employer contribution.
  
• Private medical insurance – fully comprehensive cover for you and your family.
  
• Family friendly policies – 26 weeks leave at full pay for all, regardless of gender identity, sexual orientation or parenthood.
  
• Short‑term remote work abroad – up to 20 days per year from certain locations.
  
• Sustainable investing – our pension strategy supports net‑zero goals.
  
• Cycle‑to‑Work – benefit for exercising and greener commuting, up to £5,000 for bike or accessories.
  

To find out more visit our reward page.

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• AXCO Global Insurance Awards 2024 – Network Management of the Year.
  
• Insurance Business UK 5‑Star Cyber Awards 2024 – QBE rated as a 5‑Star Cyber Insurer.
  
• UK IT Industry Awards 2023 – Green Technology Innovation of the Year.
  
• Working Dads Employer Awards 2023 – Parental Policies Award.
  
• Insurance Post British Insurance Awards 2023 – QBE rated as a 5‑Star Employer.
  

We are committed to building a diverse workforce that reflects the communities we operate in. We partner with Stonewall and Working Families and support the Women in Finance Charter, UN Women’s Empowerment Principles and Race at Work charter.

We promote an accessible workplace for all. If you require any accommodations during the recruitment process, please let our Talent Acquisition team know.

Integrating sustainability into our business is central to our purpose. Our focus areas include a net‑zero transition, sustainable workforce development, and growth through innovative solutions. Learn more on our sustainability homepage and reports.

If you are passionate about contributing to QBE’s vision of a resilient future for customers and the community, we encourage you to apply! Click the “Apply” button to submit your CV and relevant documents, and one of our Talent Acquisition team will contact you if you meet the role requirements.

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• Business Intelligence Applications
  
• Business Management
  
• Communication
  
• Critical Thinking
  
• Customer Service
  
• Detail‑Oriented
  
• Financial Products
  
• Intentional Collaboration
  
• Managing Performance
  
• QlikView
  
• Regulatory Compliance
  
• Reporting and Analysis
  
• Risk Management
  
• Sound Judgment
  
• Stakeholder Management
  

To submit your application, click “Apply” and follow the step‑by‑step process.

QBE is an equal opportunity employer and complies with equal employment opportunity legislation in each jurisdiction it operates.