Description
About this opportunity
The Colleague Communications & Experience (CC&E) team is a centre of excellence within Group Corporate Affairs. We support strategic business delivery and cultural transformation through simpler, more targeted and consistent end to-end colleague communications and experiences.
An exciting opportunity within the Colleague Channels and Experience part of the team has been created to drive our data-led development, ensuring that the approach we take is targeted, personalised and informed by our data and insights. The aim is to create more impactful colleague communications and seamless integrated experiences across our channels.
This new role will help to develop our Communications Insights dashboard into a key decision-making tool to guide our strategic priorities, shaping and redefining how we communicate with our colleagues and positioning the team to make the most of emerging AI solutions.
We’re transforming our business, so it’s never been more important that our colleague communications are clear, compelling and impactful. As our business transforms, we’re continually evolving how we communicate and engage with our people.
What you'll be doing
Digital
Ensure that we have the appropriate data insights and suggest ways to evolve data processes, using Power BI and Agentic BI to develop our Insights Dashboard.
Support streamlining our workflows and improving productivity using Microsoft tools and platforms (e.g. SharePoint, Power Platform/Apps, Viva Engage).
Understand our goals and the route map for our channels transformation and help shape the data narrative to improve the colleague experience.
Be curious, with an appetite to implement and run AI solutions to enhance business operations and improve colleague experiences.
Data Analysis
Analyse key themes using data from a range of sources and identify trends and hot spots, reveal drivers and shape data into actionable insights.
Translate business and audience requirements and interpret data to help to inform future direction.
Benchmark internal data, tracking and A/B testing.
Leverage established networks to bring the outside in.
Upskill and educate GCA and its Partners on the importance of data and how we can use this to learn, inform and report regular insights to internal Partners.
Data storytelling
Articulate key trends and insights in a clear and concise manner to Partners, and suggest actionable recommendations for future improvements, drawing the ‘so what’ out of the data.
Prepare and present reports on project progress and data analysis findings.
Why Lloyds Banking Group?
Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…
What you'll need
Experience: Proven experience in data science or relevant degree level qualification.
Analytical Skills: Strong analytical and problem-solving skills with the ability to interpret complex data sets.
Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly and concisely.
Soft Skills: Strong organisational skills, attention to detail, and a proactive approach to problem-solving.
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 28 days’ holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
