Sr. Applied AI Solutions Architect, Amazon Connect
This role involves guiding enterprise customers in adopting Amazon Connect's AI capabilities, focusing on data readiness, agentic AI implementation, and integration with backend systems. The Solutions Architect designs AI agent workflows, configures retrieval-augmented generation (RAG), and builds serverless integrations to enable intelligent contact center solutions. It emphasizes technical leadership, customer engagement, and translating complex business needs into scalable AI-powered architectures.