Latest Customer Service Jobs

Senior Machine Learning Engineer (E3)

This role involves owning the full machine learning lifecycle for production systems that enhance customer experience in online grocery, including personalisation, recommendations, and search ranking. The engineer will work within a cross-functional data science team to build scalable, reusable ML components while championing data quality, MLOps best practices, and platform thinking. A strong focus is placed on system reliability, technical leadership, and collaboration across disciplines.

Ocado United Kingdom

Hybrid Permanent

Senior AI Engineer

A Senior AI Engineer role leading the design and implementation of AI/ML solutions within a global law firm's technology team. The position involves technical leadership, managing internal and external teams, and driving the AI platform strategy from development to deployment. The role focuses on delivering scalable, production-grade AI systems integrated with enterprise architecture while mentoring engineers and aligning with business outcomes.

A&O Shearman Skegoniel, County Antrim, United Kingdom

Senior AI Engineer

This role involves leading the technical strategy and implementation of AI and machine learning solutions across a global legal firm. The Senior AI Engineer will manage a team of IT professionals, oversee full lifecycle AI development, and integrate AI systems with scalable architecture. They will collaborate with senior stakeholders to align AI use cases with business outcomes and drive innovation through continuous improvement and third-party vendor management.

A&O Shearman Glengormley, County Antrim, United Kingdom

Senior Software Engineer

Design and maintain large-scale, high-availability distributed backend systems for automated in-store order fulfilment. Integrate AI tools like GitHub Copilot and Gemini into development workflows to improve code quality and efficiency. Collaborate with product and business teams in an agile environment, contribute to architectural vision, and support production systems through on-call rotation while mentoring team members.

Ocado United Kingdom

Hybrid Permanent

Data Scientist - Model Developer / Statistician

This role involves developing and maintaining statistical and machine learning models for customer lending decisions within Capital One’s underwriting programs. The Data Scientist will explore complex data using advanced feature engineering, collaborate with business teams, and apply rigorous model risk management practices. Work is conducted in a hybrid setup with a focus on innovation using Open Banking and Credit Bureau data.

Capital One Loughborough, Leicestershire, LE11 2QG, United Kingdom

Data Scientist - Model Developer / Statistician

This role involves developing and maintaining machine learning and statistical models for customer lending decisions within Capital One's underwriting programs. The Data Scientist will explore complex data using advanced feature engineering, support statistical test design, and collaborate across functions to deliver actionable insights. The position emphasizes model risk management, code quality, and clear communication of findings to business stakeholders.

Capital One Boultham, Lincolnshire, LN6 7TG, United Kingdom

Lead Machine Learning Engineer

Lead Machine Learning Engineer to define technical direction for complex AI projects, design scalable ML systems, and guide delivery across high-risk, ill-defined environments. Will lead architectural decisions, mentor engineers, develop reusable tools, and act as a technical advisor to clients in regulated sectors. Focus on operationalising models using Python and major cloud platforms with containerised deployment via Docker and Kubernetes.

Faculty AI London, United Kingdom

Hybrid Permanent

Principal Machine Learning Engineer

This role involves leading the technical direction of high-impact AI projects, particularly within financial services, by designing scalable machine learning systems and providing expert guidance across teams and clients. The engineer will architect complex data science frameworks, solve cross-cutting technical challenges, and influence company-wide strategy. Emphasis is placed on robust, production-grade AI solutions and advancing technical excellence in regulated environments.

Faculty AI London, United Kingdom

Hybrid Permanent

Applied AI Engineer, Government, International

This role involves delivering AI solutions to international public-sector customers, working closely with government agencies and technical teams to identify and implement high-value applications. Responsibilities include hands-on implementation, strategic guidance, and collaboration with various stakeholders to ensure successful deployment and scale.

OpenAI London, United Kingdom

Hybrid Permanent

Senior ML Engineer, Doc Fraud

This role involves building and optimizing production-scale machine learning systems for document classification and extraction, focusing on fraud detection in government-issued IDs. The engineer will work with VLMs/LLMs and traditional ML models, design training and inference pipelines, and integrate solutions into customer-facing products. Collaboration with applied science, product, and operations teams is key to delivering accurate, real-time document verification experiences.

Entrust London, United Kingdom

Hybrid Permanent

Senior ML Engineer, Doc Fraud

Design and build high-accuracy document classification and extraction systems using LLMs and traditional ML, integrated into identity verification products. Focus on scalable production pipelines, inference optimization, and cross-team collaboration to improve fraud detection across global document types.

Entrust

Hybrid

Infrastructure & Platform Specialist Solutions Architect (SSA)

Design and implement production-grade machine learning and AI workloads on the Databricks platform, with a focus on GenAI, MLOps, and LLMOps. Provide technical leadership during sales cycles by building MVPs, guiding architecture, and mentoring teams. Influence product direction and drive AI adoption through technical content and industry engagement.

Databricks London, United Kingdom

Hybrid Permanent

Lead Machine Learning Engineer

Leads the technical direction of complex AI/ML projects, designing scalable production systems and guiding engineering teams in high-risk environments. Focuses on building robust ML infrastructure, CI/CD pipelines, and deploying AI platforms for government and public sector clients. Provides architectural leadership and mentors engineers while driving innovation in responsible AI.

Faculty London, United Kingdom

Hybrid Permanent Clearance Required

Lead Forward Deployed Engineer

Lead the technical direction of complex AI and machine learning projects, from strategy through to client deployment, while mentoring engineering teams and shaping reusable solutions across the organisation. Design scalable, reliable systems using Python and cloud platforms, and act as a technical advisor to both internal teams and external clients in high-stakes, regulated environments. Drive innovation by evaluating and integrating new technologies while ensuring architectural soundness and delivery excellence.

Faculty London, United Kingdom

On-site Permanent

Technical Deployment Lead

Lead end-to-end technical delivery of custom AI agent solutions for enterprise clients in regulated industries, from scoping to production deployment. Bridge technical and business stakeholders, define MVPs, manage stakeholder expectations, and codify reusable playbooks. The role combines technical leadership with executive engagement to drive successful AI adoption in complex environments.

Anthropic London, United Kingdom £165,000 – £230,000 pa