Latest Customer Service Jobs

Senior Detection Engineer

In this hands-on technical role, you will design, develop, and refine advanced SIEM detection logic to combat real-world cyber threats. You'll work with high-profile Defence clients, research emerging threats, and act as a technical authority to strengthen overall detection capabilities within a complex MSSP environment.

Sopra Steria Farnborough, GU14 7JT, United Kingdom £55,000 – £65,000 pa

Hybrid Permanent Clearance Required

Product Manager, Analytics

This role involves owning the end-to-end analytics product for enterprise learning and development, focusing on individual learner progress, programme-level reporting, and leadership views. You will work closely with the engineering manager, designer, and customer-facing teams to define the product roadmap, gather customer insights, and ensure the analytics product is trusted and actionable.

Synthesia London, United Kingdom

Hybrid Permanent

Principal Partner Manager, GSIs

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.As AI continues to shape...

Synthesia London, United Kingdom

Hybrid Permanent

Product Designer (Staff/Principal-level)

This role involves leading the design of Synthesia’s core video creation and editing experience, focusing on making the platform intuitive yet powerful. Responsibilities include setting design direction, influencing product decisions, and improving user interaction and collaboration within the editor.

Synthesia London, United Kingdom

On-site Permanent

Product Manager, Video Creation & Editing (Principal-level)

As a Principal-level Product Manager, you will lead the vision and strategy for Synthesia's video creation and editing platform, including the Editor, Player, and public APIs. You will focus on unifying creation workflows, enhancing usability, and driving cross-functional collaboration to deliver high-impact product releases.

Synthesia London, United Kingdom

Hybrid Permanent

Stablecoin & International Payments Innovation Lead

Leads the practical development and testing of stablecoin and tokenised settlement solutions for international payments within a major UK bank. Focuses on real-world use cases, experimentation, and integration with existing payment systems to reduce cost, friction, and risk. Works across technology, operations, and regulation to deliver scalable, regulator-ready innovations.

Lloyds Banking Group Central London, W3 0BJ, United Kingdom £92,701 – £109,060 pa

Hybrid Permanent

Lead Data Scientist (Associate Director)

Lead and deliver high-impact AI and data science initiatives from concept to production, working closely with senior stakeholders to align projects with business goals. This role combines strategic leadership with hands-on development, driving innovation in machine learning and analytics while mentoring a growing team. Focus on delivering measurable business value through advanced modelling, proof-of-concepts, and scalable solutions in a fast-paced FMCG environment.

Coca-Cola Europacific Partners Uxbridge, London, UB8 1SB, United Kingdom

Hybrid Permanent

Business Technology Analyst

As a Business Technology Analyst, you will join Faculty AI's IT support team to ensure employees have the necessary technology to succeed. You will handle Level 1 technical issues, onboard new employees, manage in-office technology needs, and take ownership of specific IT projects, all while collaborating with expert engineers in a high-growth environment.

Faculty AI London, United Kingdom

On-site Permanent

Senior Data Scientist

As a Senior Data Scientist, you will lead high-impact AI projects, define data science approaches, design robust software architectures, and mentor junior colleagues. You will work on-site with defence clients 2-4 days per week, contributing to Faculty's reputation as a leader in practical, ethical AI solutions.

Faculty AI London, United Kingdom

Remote Permanent Flexible Clearance Required

Senior Machine Learning Engineer

As a Senior Machine Learning Engineer, you will lead the development and deployment of cutting-edge AI systems for diverse clients, focusing on high-impact ML solutions. You will collaborate with cross-functional teams, define best practices, and mentor junior engineers while ensuring ethical and scalable deployment.

Faculty AI London, United Kingdom

Hybrid Permanent Flexible Clearance Required

Machine Learning Engineer

As a Machine Learning Engineer, you will work on delivering bespoke AI solutions for diverse clients, focusing on scalable software architecture and best practices. You will collaborate with cross-functional teams to solve critical challenges, lead technical scoping, and act as a technical advisor, translating complex ML concepts for stakeholders.

Faculty AI London, United Kingdom

Hybrid Permanent Flexible Clearance Required

Staff Product Designer

As a Staff Product Designer for Faculty AI's Frontier platform, you will lead the design of an AI-native Decision Intelligence system, focusing on complex simulations and human-AI collaboration. You will establish design coherence, pioneer new interaction models, and mentor the team to achieve high-quality, scalable design solutions.

Faculty AI London, United Kingdom

On-site Permanent

Principal Research Scientist - AI Safety

The Principal Research Scientist for AI Safety will lead Faculty's research team, focusing on large language models and safety-critical AI systems. Responsibilities include setting the research agenda, conducting and overseeing cutting-edge research, publishing findings, and mentoring a growing team of researchers. The role also involves collaborating on high-risk evaluations and positioning Faculty as a thought leader in AI safety.

Faculty AI London, United Kingdom

Hybrid Permanent Clearance Required

Senior Machine Learning Engineer

This role involves leading the design and deployment of production-grade machine learning systems for high-impact clients, particularly in the defence sector. The engineer will drive technical architecture, build scalable ML infrastructure, and ensure ethical and operational standards are met. Collaboration with cross-functional teams and mentoring junior engineers are key aspects of the position.

Faculty AI London, United Kingdom

Remote Permanent Flexible Clearance Required

Senior Data Scientist

As a Senior Data Scientist at Faculty AI, you will lead high-impact AI projects, define data science approaches, and mentor junior colleagues. You will work closely with major pharma firms and academic research centers to develop AI solutions that optimize the research and commercialization of life-changing therapies, ensuring high-quality delivery and building strong client relationships.

Faculty AI London, United Kingdom

Hybrid Permanent