Senior Vice President, AI Execution Manager - Issuer Services - Citi

Discover your future at Citi
Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Issuer Services team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

Citi Issuer Services is a leading provider of corporate trust services depositary receipts. We continue to be a leader in the industry through our consultative solutions, technical expertise and talent.

Globally, Citi Issuer Services offers a full array of fiduciary, agency, depositary, escrow, and administrative services across the debt capital markets and administers more than US $9.0 trillion in assets under trust supporting over 3,500 clients. Citi Issuer Services provides a comprehensive range of support for capital market and corporate finance/development activities, tailoring solutions to meet individual client needs.

AI is now central to this mission. As Issuer leads the market's transition to a natively digital marketplace, Citi is leveraging the enterprise-wide AI capabilities across Issuer to support our scalability and drive value across the full client and internal operations spectrum - from driving digitally native data and risk controls, to productivity tooling and client-facing intelligent services.

The SVP, AI Execution Manager will be a key strategic and executional leader for this agenda - a role that is simultaneously commercial, technical, risk-aware, and advocacy-driven.

Strategic Mandate:

The AI Agenda for Issuer:

This role spans the full AI value chain for Issuer Services - balancing innovation with commercial discipline, and opportunity with responsible governance.

• Client-Facing AI Capabilities Build AI-powered solutions and services that deliver measurable value to Issuer Services clients across a broad range of global market products.
• Internal AI & Productivity Champion AI adoption for internal teams - identifying, prioritizing, and deploying tools that improve operational efficiency, accelerate cycle times, and augment team capabilities across Issuer.
• Commercial Mindset & P&L Apply rigorous commercial discipline to AI investment decisions - evaluating use cases by ROI, revenue potential, cost impact, and strategic fit to ensure every AI initiative drives measurable business value.
• Responsible AI & Risk Controls Ensure AI capabilities are built with robust controls aligned to enterprise risk frameworks - addressing model risk, data governance, explainability, fairness, and regulatory compliance from day one.

• Drive & Execute the AI Strategy: Manage significant components of the Global AI Product roadmap for Issuer Services - contributing to the strategic vision, prioritizing use cases, and driving execution from concept through commercialization. Balance innovation ambition with business pragmatism and P&L accountability.
• Build Client-Facing AI Products: Identify, design, and deliver AI-powered capabilities that create differentiated value for Issuer Services clients - spanning a wide range of AI capabilities integrated tightly within internal and client-facing platforms. Partner with clients directly to validate and co-create solutions.
• Champion Internal AI & Productivity:Lead the identification and deployment of AI tools that enhance internal operations and team productivity across Issuer - including process automation, intelligent decisioning, and Gen AI productivity capabilities. Lead the primary internal advocacy for responsible AI adoption and culture change.
• Apply Commercial Discipline to AI Investment: Evaluate AI opportunities through a commercial lens - developing business cases, assessing P&L implications, estimating revenue impact, and driving clear prioritization trade-offs. Ensure AI spend translates into measurable financial outcomes.
• Embed Responsible AI & Enterprise Controls: Ensure all AI capabilities are built in line with Citi's enterprise risk standards - establishing model risk governance, data lineage, explainability standards, fairness testing, and regulatory compliance controls. Proactively address ethical AI considerations across all product decisions.
• Build & Manage a Wide Stakeholder Ecosystem: Cultivate deep partnerships across Sales, Product, Technology, Operations, Finance, Compliance, Risk, and Legal. Navigate a matrixed organization, build consensus across competing priorities, and drive alignment on AI strategy at every level of the organization.
• Drive Agile, Outcomes-Led Delivery: Operate with an agile mindset - setting ambitious but achievable OKRs, monitoring KPIs closely, and using a test-learn-iterate approach to accelerate time-to-market. Manage AI product development in close collaboration with technology teams using modern delivery practices.
• Lead Global Rollout & Scaling: Manage the geographic expansion of AI capabilities across our global market footprint - adapting solutions to local regulatory requirements, market dynamics, and client needs while maintaining global design consistency and reusability.
• Represent the AI Domain & be its Champion: Serve as a senior voice and champion for AI within Issuer Services and the broader Services organization. Articulate the AI vision to leadership, clients, and external partners. Foster a culture of AI curiosity, experimentation, and literacy across the Issuer Services team.