Customer Director

London, United Kingdom
2 months ago
Job Type
Permanent
Seniority
Director
Posted
11 Feb 2026 (2 months ago)

Why Faculty?


We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here.

We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence.

Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology.

AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen.

About the team

Bringing medicine to patients is complex, expensive and high-risk. Faculty’s Life Science’s team is concentrated on building AI solutions which optimise the research and commercialisation of life-changing therapies.

We partner with major pharma firms, academic research centres and MedTech start-ups to design and deliver solutions which address critical healthcare challenges, and help to democratize health for all.

About the role

As a Customer Director, you’ll play an influential role in growing our most impactful accounts.

You will act as a strategic partner to our Life Sciences clients, helping them supercharge their operations and end-user engagement through AI-powered decision-making. Leading a high-performing team of delivery and engagement specialists, you’ll oversee complex commercial negotiations, ensure the successful delivery of cutting-edge Applied AI solutions, and build key relationships which position Faculty as the global leader in AI-driven transformation.

#LI-PRIO

What you'll be doing

  • Driving revenue growth; identifying strategic opportunities to expand current accounts and onboarding new clients within your sector

  • Developing and implementing robust strategic account plans that align Faculty’s AI solutions with client business objectives

  • Leading commercial negotiations and partnering with the Business Unit Director on accurate sales planning and forecasting

  • Building trusted relationships with senior budget holders and C-suite stakeholders to ensure high levels of client satisfaction and retention

  • Managing and mentoring cross-functional commercial teams

  • Representing Faculty at industry events and networking forums to build a reputation as a thought leader in AI-driven transformation

  • Collaborating with technical teams to translate complex data concepts into innovative use cases that solve real-world client problems

Who we're looking for

  • You’ve managed senior, complex stakeholder relationships in the Life Sciences industry - some experience in consulting preferred

  • You have experience leading large-scale AI/digital transformation projects

  • You possess a strong business development mindset with experience in sales methodologies and the end-to-end management of deal processes

  • You are a practical problem solver with the forensic skills to scope a problem, identify client needs and implement effective solutions

  • You are a compelling communicator - comfortable collaborating with technical experts and translating data-oriented concepts for non-technical audiences.

  • You bring experience in team mentorship and coaching

  • You have demonstrated capability to balance multiple strategic projects simultaneously, while maintaining a focus on quality and commercial impact

Our interview process

  1. Talent Team Screen: 40 mins

  2. Introduction Interview: 60 mins

  3. Commercial Interview: 60 mins

  4. Leadership and Principles interview: 60 mins

  5. Meet the MD, Commercial: 30 mins

Our Recruitment Ethos

We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.

Some of our standout benefits:

  • Unlimited Annual Leave Policy

  • Private healthcare and dental

  • Enhanced parental leave

  • Family-Friendly Flexibility & Flexible working

  • Sanctus Coaching

  • Hybrid Working

If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours.

Related Jobs

View all jobs

Customer Director (Maritime)

Faculty AI London, United Kingdom
Hybrid

Strategic Customer Success Manager - German Speaking

Synthesia London, Europe, SW7 2AP, United Kingdom
£40,000 – £60,000 pa Remote

Customer Success Manager - Spanish + Italian Speaking

Synthesia London, United Kingdom
£40,000 – £50,000 pa Remote

Director, Customer Success - DACH

Synthesia London, United Kingdom
£80,000 – £120,000 pa Hybrid

Director of Security

PolyAI London, United Kingdom

Head of International Tax 15 months

Ocado Welwyn Hatfield, United Kingdom
£150,000 – £180,000 pa On-site

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Where to Advertise Machine Learning Jobs in the UK (2026 Guide)

Advertising machine learning jobs in the UK requires a different approach to most technical hiring. The candidate pool is small, highly specialised and in demand across AI labs, financial services, healthcare, autonomous systems and consumer technology simultaneously. Machine learning engineers and researchers move between roles through professional networks, conference communities and specialist platforms — not general job boards where ML roles compete with unrelated software engineering positions for the same audience. This guide, published by MachineLearningJobs.co.uk, covers where to advertise machine learning roles in the UK in 2026, how the main platforms compare, what employers should expect to pay, and what the data says about hiring across different role types.

New Machine Learning Employers to Watch in 2026: UK and Global Companies Driving ML Innovation

Machine learning (ML) has transitioned from a specialised field into a core business capability. In 2026, organisations across healthcare, finance, robotics, autonomous systems, natural language processing, and analytics are expanding their machine learning teams to build scalable intelligent products and services. For professionals exploring opportunities on www.MachineLearningJobs.co.uk , understanding the companies that are scaling, winning investment, or securing high‑impact contracts is crucial. This article highlights the new and high‑growth machine learning employers to watch in 2026, focusing on UK innovators, international firms with significant UK presence, and global platforms investing in machine learning talent locally.

How Many Machine Learning Tools Do You Need to Know to Get a Machine Learning Job?

Machine learning is one of the most exciting and rapidly growing areas of tech. But for job seekers it can also feel like a maze of tools, frameworks and platforms. One job advert wants TensorFlow and Keras. Another mentions PyTorch, scikit-learn and Spark. A third lists Mlflow, Docker, Kubernetes and more. With so many names out there, it’s easy to fall into the trap of thinking you must learn everything just to be competitive. Here’s the honest truth most machine learning hiring managers won’t say out loud: 👉 They don’t hire you because you know every tool. They hire you because you can solve real problems with the tools you know. Tools are important — no doubt — but context, judgement and outcomes matter far more. So how many machine learning tools do you actually need to know to get a job? For most job seekers, the real number is far smaller than you think — and more logically grouped. This guide breaks down exactly what employers expect, which tools are core, which are role-specific, and how to structure your learning for real career results.