CRM Data Analyst

Robert Half Technology are currently recruiting for a contract CRM Data Analyst role to start as soon as possible.

You will be required to be in the office 3 days a week.

The role is based just outside of Wolverhampton.

We're looking for a detail-oriented and collaborative Senior CRM & Data Insights Executive to take ownership of CRM and data operations. This role plays a vital part in ensuring supporter data is accurate, accessible, and strategically used to drive engagement success.

The ideal candidate will be a hands-on technical expert who enjoys improving systems and processes, while also acting as a key partner to teams across the organisation.

Key Responsibilities

CRM & Data Operations

Serve as the primary owner of the CRM system, overseeing its strategic development and day-to-day performance.

Ensure supporter data is accurate and maintained to support compliance, and reporting.

Manage data processes such as imports, segmentation, deduplication, GDPR updates.

Maintain efficient and well-documented processes around coding, data selections, and income tracking.

Lead CRM improvement initiatives, including workflow enhancements, systems integrations, and collaboration with digital partners and suppliers.

Process Development & Documentation

Develop and maintain Standard Operating Procedures (SOPs) for CRM and data processes.

Promote consistent and compliant data practices across the organisation.

Oversee user roles, permissions, and licence management.

Reporting & Insight

Create and maintain dashboards and reports offering insights into supporter engagement, and data health.

Provide data-driven insight to inform decisions acrosscommunications, and supporter care.

Collaboration & Capacity Building

Act as the key contact for all CRM and data-related queries across internal teams and external partners.

Deliver training and documentation to support CRM users and promote data best practices.

Foster a culture of continuous improvement in data management.