Accounts Receivable Specialist

About Us

Ocado Group is a global technology leader reinventing retail through AI and Robotic Engineering. While our technology powers the world’s most advanced fulfilment centres, our people drive our international growth.

We are now launching a new Global Shared Service Centre in Sofia. This hub is the strategic heart of our international finance and people operations, and we are looking for an excellent Accounts Receivable Specialist to be part of our growing team.

About the role

As an Accounts Receivable Specialist, you'll be a vital part of our finance department, playing a key role in keeping our day-to-day operations running smoothly. You'll learn the ropes of raising customer invoices and managing customer receipts and resolving queries from both customers and our own Ocado colleagues.

This isn't just about processing numbers; it's about understanding how a large, successful business operates financially. You'll gain exposure to our financial systems, contribute to improving processes, and ensure everything we do is compliant with financial regulations and relevant Ocado policies. If you're ready to learn, grow, and make a real impact, this is the role for you!

Requirements:

• Raising customer invoices in different currencies, ensuring accuracy and adherence to strict timelines.
• Raising and dispatching credit notes, while collaborating closely with internal departments to investigate and resolve billing queries.
• Allocating incoming cash and cheques to the correct accounts, and proactively resolving any discrepancies.
• Supporting the cash collection process by engaging with customers to ensure timely payments .
• Dispatching monthly customer statements and dunning letters.
• Producing management information such as KPI’s.
• Serving as a point of contact for both external and internal customers, resolving queries with a service-oriented mindset.
• Developing and maintaining a strong relationship with stakeholders to ensure seamless operations and customer satisfaction.

Essential Criteria

We prioritize potential and desire to learn over years of experience This role is perfect for you if you are:

• You are ready to step up for the first time or scale your existing Accounts Receivable expertise within a collaborative team.
• Proficient in English.

Tech-Savvy: Comfortable navigating financial software (intermediate Excel skills are a significant advantage).

• You are comfortable managing transactions in different currencies.
• You have the confidence to navigate debt collection and resolve financial issues proactively.
• You are comfortable working in a high-volume environment and can stay organized while multitasking and prioritizing your workload.
• You possess effective verbal and written communication skills, allowing you to explain financial information clearly and build strong relations with both internal colleagues and external customers.
• You are able to successfully collaborate with different departments to ensure financial compliance and operational success.
• You are passionate about what you do, bringing a “can-do” attitude and a self-starting approach to every task.

Why you should join us

Sofia is the cornerstone of our global operations. You will work in a fast-paced environment where your work directly impacts the stability and growth of our international teams.

What We Offer You:

• Hybrid office attendance policy that sees you onsite 60% of your time
• 30 days of “Work from anywhere” program
• 25 days of annual leave
• 150 EUR monthly allowance for wellbeing or flexible expenses
• Enhanced maternity and paternity leave policy
• Medical plan including health & dental coverage
• Life and disability insurance
• Employee assistance program

Equal Opportunities Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

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