Technical Delivery Manager, AWS Managed Services (AMS) AWS Managed Services (AMS) is designed to accelerate cloud adoption, simplifying deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure, automating common activities such as change requests, monitoring, patch management, security, and backup services, and providing full life-cycle services to provision, run, and support your infrastructure.We are looking for someone at the forefront of transformational technology who has experience assisting enterprise customers in taking advantage of a growing set of AWS services and features to run their mission-critical applications. The Technical Delivery Manager Role is engaged with the client account level and is a trusted advisor, providing a forward-looking strategy while clearly outlining the investment and multi-step go-to-market plan necessary to help AMS customers onboard to AMS, and lead the changes to IT strategy, policies, processes, people, governance, and partnerships. The successful candidate will work closely with other AWS teams to ensure that all changes to a customer’s environments are smoothly carried out while meeting customer requirements to onboard to AMS.Key Responsibilities The ideal candidate will be a dynamic professional capable of serving as AWS's ambassador within customer environments, skillfully leading discussions with senior leadership on critical aspects including incident management, risk assessment, and cloud best practices. Your role requires strategic thinking to help customers leverage AWS cloud solutions for maximum efficiency and innovation.Building trusted advisory relationships with clientsProviding strategic guidance on AWS services utilizationEngaging with C-suite executives to align cloud solutions with business objectivesManaging technical discussions with stakeholders at all levelsActing as the customer's advocate within AWSEnsuring customer requirements are effectively communicated and metLeading critical incident response and communicationDeveloping governance frameworks for cloud technology implementationUnderstanding and aligning with customer's business strategies, architectures, and cloud adoption roadmapsMonitoring KPIs and measuring benefits realizationParticipating in customer meetings and maintaining regular engagementProviding after-hours support for urgent issues as neededThe role demands excellent communication skills, technical expertise, strategic vision, and the ability to build and maintain strong client relationships while driving successful cloud adoption and optimization. The candidate should be comfortable working to align with the Customer timezone.About the Team AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS - Bachelor's degree
To be considered for an interview, please make sure your application is full in line with the job specs as found below.- 10+ years of Transition Management, IT Consulting, or IT Delivery experience working in a customer-facing role with a high level of accountability- Hands-on experience leading large-scale Cloud-based IT transformation projects- 10+ years of experience in a customer-facing delivery role (design/implementation/consulting) at a cloud services provider, managed services provider, or managed hosting provider.PREFERRED QUALIFICATIONS - AWS Certification- Strong organizational and project management skills with an ability to manage numerous, competing demands from internal and external stakeholders and customers.- Excellent written and oral English communication skills to successfully engage with customers and colleagues.- Technical Program or Project Management experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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