Technical Account Manager, ES - CN-AWS

myGwork - LGBTQ+ Business Community
London
1 week ago
Create job alert

DESCRIPTION:

Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.

Key job responsibilities
As a Technical Account Manager (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers' innovative and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role; instead, it offers you the opportunity to serve as the primary technical advisor and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises.

Within the Enterprise Support team, TAMs contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform. Serving as a strategic expert, TAMs offer guidance on the entire journey of AWS services and the customer's architecture. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.

Every day will bring new and exciting challenges on the job while you:

  1. Act as a single point of contact to Enterprise Support customers
  2. Make recommendations on how new AWS offerings fit in the company strategy and architecture
  3. Complete analysis and present periodic reviews of operational performance to customers
  4. Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning
  5. Champion and advocate for customer requirements within AWS (e.g. feature requests)
  6. Participate in customer requested meetings (onsite or via phone)
  7. Have access to and know how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  8. Work with some of the leading technologists around the world
  9. Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
  10. Be available in non-business hours to handle urgent issues


AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

PLEASE NOTE THAT THIS ROLE REQUIRES BOTH ENGLISH & MANDARIN PROFICIENCY

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

BASIC QUALIFICATIONS:

- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Experience in technical engineering
- Bachelor's degree
- Fluent in English and Mandarin

PREFERRED QUALIFICATIONS:

- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

#J-18808-Ljbffr

Related Jobs

View all jobs

Regional Service Manager Fire and Security

VP Client Services EMEA & APAC

Client Relationship Manager, Office Based

Pre-sales Solutions Architect (Digital Native/Start-up) London, United Kingdom

Data Analyst (Project Controls)

Principal Data Scientist - Generative AI

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Top 10 Books to Advance Your Machine Learning Career in the UK

Machine learning (ML) remains one of the fastest-growing fields within technology, reshaping industries across the UK from finance and healthcare to e-commerce, telecommunications, and beyond. With increasing demand for ML specialists, job seekers who continually update their knowledge and skills hold a significant advantage. In this article, we've curated ten essential books every machine learning professional or aspiring ML engineer in the UK should read. Covering foundational theory, practical implementations, advanced techniques, and industry trends, these resources will equip you to excel in your machine learning career.

Navigating Machine Learning Career Fairs Like a Pro: Preparing Your Pitch, Questions to Ask, and Follow-Up Strategies to Stand Out

Machine learning (ML) has swiftly become one of the most in-demand skill areas across industries, with companies leveraging predictive models and data-driven insights to solve challenges in healthcare, finance, retail, manufacturing, and beyond. Whether you’re an early-career data scientist aiming to break into ML, a seasoned engineer branching into deep learning, or a product manager exploring AI-driven solutions, machine learning career fairs offer a powerful route to connect with prospective employers face-to-face. Attending these events can help you: Network with hiring managers and technical leads who make direct recruitment decisions. Gain insider insights on the latest ML trends and tools. Learn about emerging job roles and new industry verticals adopting machine learning. Showcase your interpersonal and communication skills, both of which are increasingly important in collaborative AI/ML environments. However, with many applicants vying for attention in a bustling hall, standing out isn’t always easy. In this detailed guide, we’ll walk you through how to prepare meticulously, pitch yourself confidently, ask relevant questions, and follow up effectively to land the machine learning opportunity that aligns with your ambitions.

Common Pitfalls Machine Learning Job Seekers Face and How to Avoid Them

Machine learning has emerged as one of the most sought-after fields in technology, with companies across industries—from retail and healthcare to finance and manufacturing—embracing data-driven solutions at an unprecedented pace. In the UK, the demand for skilled ML professionals continues to soar, and opportunities in this domain are abundant. Yet, amid this growing market, competition for machine learning jobs can be fierce. Prospective employers set a high bar: they seek candidates with not just theoretical understanding, but also strong practical skills, business sense, and an aptitude for effective communication. Whether you’re a recent graduate, a data scientist transitioning into machine learning, or a seasoned developer pivoting your career, it’s essential to avoid common mistakes that may hinder your prospects. This blog post explores the pitfalls frequently encountered by machine learning job seekers, and offers actionable guidance on how to steer clear of them. If you’re looking for roles in this thriving sector, don’t forget to check out Machine Learning Jobs for the latest vacancies across the UK. In this article, we’ll break down these pitfalls to help you refine your approach in applications, interviews, and career development. By taking on board these insights, you can significantly enhance your employability, stand out from the competition, and secure a rewarding position in the world of machine learning.