Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.

Cantium Business Solutions

Systems Management Data Analyst

Salary: £25,000

Kings Hill/Hybrid

We are seeking a dedicated and detail-oriented System Management Data Analyst to join our dynamic ICT Application Development and Support team. This role will provide vital administrative support for Cantium’s Systems Management applications and assist with day-to-day activities that ensure smooth and efficient system operations.

You will maintain data integrity, generate reports, produce system documentation, and assist with application changes and updates, while ensuring compliance with regulations. If you have a passion for data management, system support, and project involvement, this is a fantastic opportunity to make an impact in an evolving service environment.

Key Responsibilities:

• Provide daily BAU support to our customer base, handling incidents and requests in line with customer SLA’s.
• Provide support and documentation for small to medium-scale projects, participating across all project phases as needed.
• Analyse and produce data reports, including performance management reports and ad hoc requests.
• Document system enhancements, maintain system knowledgebases, and communicate updates via intranet and staff newsletters.
• Assist with testing system enhancements and configuring required changes under guidance from System Management Analysts.
• Conduct regular data quality checks and ensure accuracy and timeliness of operational information.
• Maintain system data integrity by addressing duplicate records, outdated information, and ensuring accurate customer contract records.
• Ensure compliance with GDPR regulations, address data breaches, and manage access controls and license thresholds for the system.

What we need:

• Experience in an IT Service Desk environment
• Experience with ServiceNow support or another ITSM
• Competence in monitoring and amending information systems, databases, and spreadsheets
• Strong oral and written communication skills, able to adapt to different audiences
• Excellent time management skills and the ability to prioritize tasks
• Knowledge of supported Information Management Systems
• Advanced proficiency in Microsoft Word and Excel
• ITIL Foundation Certification (Bonus)

What Cantium can offer you:

• Minimum of 33 days holiday (inc. bank holidays)
• Generous contributory pension scheme.
• People focused culture with great communication and development opportunities.
• A wide range of workplace wellbeing services.
• Electric Car Scheme.
• Employee shopping discount scheme.

Cantium Business Solutions is a back-office services provider established by Kent County Council. They partner with local government, education and private sectors to understand their business needs and challenges and provide tailored solutions. Their focus on insight and collaboration ensures that they remain connected to these organisations to enhance their key business priorities such as such as IT strategy and architecture, project management and fully managed IT services.

We recognise that work isn't just somewhere you go for a set number of hours. Work is something we do. “Cantium Working” is our vision of the behaviours and attitudes inherent in ‘agile’ working. As a business we are committed to providing a flexible approach to when, where and how our staff work. Cantium working enables you to work in the way which best balances personal and work life – helping you achieve a great work life balance.

About Commercial Services Group:

Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally.