Description About KX: Our mission is to accelerate data and AI-driven innovation with high performance analytics solutions, enabling our customers to transform into AI-first enterprises. KX is trusted by the world's top investment banks & hedge funds, aerospace and defence, life and health sciences, semiconductor, telecommunications, and advanced manufacturing companies. Time series and vector data analytics and management are at the heart of our products, independently benchmarked as the fastest on the market. They help our customers process data at unmatched speed and scale and empower LOB leaders, developers, data scientists, and data engineers to build high-performance data-driven applications and turbocharge their favourite analytics tools in the cloud, on premise, or at the edge. KX technology enables the discovery of richer, actionable insights for faster, better-informed decision making which drives competitive advantage and transformative growth for our customers. KX operates across North America, Europe, and Asia Pacific. About the Role: As a Senior Support Engineer, you will be responsible for the ongoing support and maintenance of server systems (both physical and virtual) that underpin KX's internal and client systems across multiple global locations. These services are mission-critical, operating 24/7, and are essential for the ongoing operation of our customers' systems. You will be part of a small, highly skilled technical team, ensuring the stability and performance of production, UAT, and development environments. Key Responsibilities: Design, configuration, support, and maintenance of Linux services to meet SLA standards at KX data centres. Develop and improve processes/procedures to enhance system and service delivery. Work closely with technical teams and global support teams across various KX locations. Operate in an audited (SSAE18) environment, adhering to ITIL best practices. Manage problem reports and resolutions through ticket management systems. Provide out-of-hours on-call support on a rotational basis (1 week in 5). Work autonomously, managing tasks with little supervision. Requirements: At least 6 years of experience in Linux administration (preferably Red Hat Enterprise 7/8/9). Experience with Windows Server support and network support (TCP/IP, VPN, firewalls, switches). Familiarity with virtualisation technologies (Citrix Xen, VMware, Hyper-V). Cloud experience (AWS, Google Cloud, IBM) is advantageous. Scripting experience (Python, Ruby, Unix Shell scripts). Working knowledge of load balancing technologies. Experience in administering EMC VNX SANs. Proficiency in troubleshooting hardware issues, particularly Dell EMC servers and storage Familiarity with Apache Tomcat configuration, kdb, Nagios Monitoring, containerisation technologies, VPNs, CI/CD tools, and Gitlab/SVN is beneficial. Application support and middleware experience (JBoss, VMware). Experience with enterprise Change Management processes. Excellent communication skills, both written and verbal. Ability to work well in a small technical team, spread across multiple locations. Customer-focused mindset with a solid understanding of process-driven service delivery. Experience with ticketing systems like ServiceNow or Jira is a plus. Location & Workplace Type This position takes on a hybrid working model, based in Dublin, Ireland. Why Choose KX Data Driven: We lead with instinct and follow fact. Naturally Curious: We lean in, listen and learn fast. All In: We take ownership, take on challenges and give it our all. Benefits Competitive Salary Individually tailored training and skills development Private healthcare package and Employee Assistance Programme Enhanced maternity and paternity package Wellness Days and Volunteer Days
