ABOUT THE JOB

OneStream Software is a Microsoft Gold Partner: Cloud Platform and hosts customer environments in Microsoft Azure. Our proprietary software is installed in the customer's hosted cloud environment and managed by us. This position will primarily involve implementing and supporting customer environments to include gathering customer specific configurations, building the environment for go-live, and responding to customer support tickets. The role requires knowledge and experience analyzing and articulating common business processes and decisions to solve customer issues. The employee will be expected to work well in a small team and willing to share responsibilities with other team members as needed. He or she will interact with internal staff, managers, and customers worldwide. A passion for technology and learning, and the ability to grow others are vital for success in this role.

RESPONSIBILITIES

Primary responsibilities:

Customer environment implementation and software configuration. Perform environment updates and software upgrades. Provide excellent customer service and support. Monitor customer environments through Azure alerts and Operations Management Suite. Identify opportunities for automation and process improvement. Troubleshoot production issues and perform on-call duties.

Secondary responsibilities:

Participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud. Architect, design and implement solutions with Azure Resource Manager (ARM). Update technical documentation, workflows, and knowledge-based articles. Identify opportunities for security and improvement. Implement changes for compliance certification as needed. Support internal infrastructure projects as needed.

DESIRED SKILLS AND EXPERIENCE
Required Education and Experience

Working towards a BS/BA in Computer Science, Engineering, or relevant field. AZ900 highly desired. Experience in analysis, implementation, and evaluation of IT systems and their specifications. Sound understanding of computer systems (hardware/software), networks, etc. Good knowledge of IT Compliance, policy development, and implementation. Excellent organization and ability to work independently. Outstanding communication abilities.

Preferred Education and Experience

BS/BA in Computer Science, Engineering, or related field. 2+ years network engineering and infrastructure experience. Proven experience as help desk technician or similar customer service role. Experience with any of the following technologies, tools, and concepts: Microsoft Azure or Amazon Web Services (AWS) preferred but not required.Microsoft Windows 10, Windows Server 2012 R2/2016, IIS, Microsoft SQL Server, Active Directory.Automating processes using PowerShell, Azure PowerShell Modules, REST APIs, JSON or ARM Templates.Identity management using Azure AD, Okta, OpenID Connect, SAML.Working knowledge of various cryptographic algorithms and protocols (IPSec, TLS, SSH, AES)Network and application security device configuration and management (Cisco, Barracuda, Palo Alto, SonicWall).

Personal Attributes

Affinity for customer service. Strong problem-solving skills. Ability to multitask a variety of projects. Passion for technology and learning. Self-motivated, self-starter. Team player. Excellent written, verbal, and interpersonal skills. Legally authorized to work for any company in the United Kingdom without sponsorship.

WHO WE ARE

OneStream® is an independent software company backed by private equity investors. OneStream provides an intelligent finance platform built to enable confident decision-making and maximize business impact.

OneStream unleashes organizational value by unifying data management, financial close and consolidation, planning, reporting, analytics, and machine learning. We empower Finance and Operations teams with AI-enabled insights to make faster and more intelligent decisions every single day. All in a single, modern CPM platform designed to continually evolve and scale with your organization. To learn more visit . 

WHY JOIN THE ONESTREAM TEAM

Transparency around corporate structure, salary, and benefits Core value of customer success Variety of project work (not industry specific)  Strong culture and camaraderie Multiple training opportunities