Senior Technical Author (Technical Publications)

We are looking for an experienced Senior Technical Author to work on an exciting new opportunity in technical documentation, delivering the full suite of AESP publications for armoured land vehicles. Together with the Project Manager, and the rest of the technical publications team, you will use your technical and industry expertise, documentation experience and subject matter knowledge to ensure successful delivery of tasks aligned to the project and customer specifications.

You will work from customer sites in the West Midlands as well as from home, working alongside and interfacing with the customer’s engineering and project teams. You will operate as a KPOC and SME, liaising with the customer organisation. Primary functions of the role will be to assist in the scoping and definition of work packages, collate and review source information, resolve technical queries and facilitate the production team.

In this role you will drive the development of the production team capability and deploy process and operational change; the result delivering an engaged and high performing team.

What You Will Do:

• Manage the customer and internal technical relationships.
• Act as the operational and day-to-day technical expert and key point of contact.
• Scope and define tasks ready for production by the operational teams.
• Monitor deliverables to ensure quality and project KPIs are successfully met.
• Review project schedules to support successful and accurate delivery to key milestones.
• Develop process, training, and production methods, successfully deploying within the organisation to support efficiency gains.
• Work directly with the PM to create development strategies to ensure continuity of capability within the organisation to support the project and services.
• Work with and support the wider organisation to understand customer needs and develop solutions for new business opportunities.
• Review technology and software solutions to support automation and enhance offerings for our customers.

To Be Successful You Will Have:

• Due to the nature of the work we do (Armed forces), it's required to have UK nationality and SC level clearance or no known reason why clearance may not be granted.
• Extensive technical and engineering competence gained in a relevant industry and environment, ideally military.
• Knowledge of the technical documentation environment within an engineering field.
• Proven experience in creating and compiling Army Equipment Support Publications (AESPs), demonstrating an understanding of military standards and specifications including DEFSTAN 00601 part 4 and STE.
• Familiarity with heavy armour, including armoured land vehicles, with an ability to understand and document complex mechanical systems and components.
• Familiarity with the defence industry and associated security process.
• Strong knowledge of Microsoft Office suite
• Excellent written and verbal communication skills, including strong English language capability
• Strong stakeholder management and conflict resolution abilities
• Demonstratable experience of being proactive, adaptable, and resourceful.

In Return You Can Expect:

• The opportunity to work for a trusted partner to thousands of companies around the world and a global leader in content, localisation, and globalisation. 

• Contract of employment with employee benefits package according to your location, including day off on your birthday and day off for volunteering work.  

• Collaboration with a passionate and diverse team of specialists from across the world in areas such as content creation, language/linguistics, technology development, AI/machine learning, managed services, and business operations. 

• Experience working with a global leader that engages with the majority of the Fortune 100, fostering long-term partnerships to keep the world connected. 

About Us

Lionbridge partners with brands to break barriers and build bridges all over the world. For 25 years, we have helped companies connect with their global customers and employees by delivering content, translation and localisation solutions in 350+ languages. Our content creation team specializes in copywriting, e-learning, and technical documentation for a diverse array of land, sea, and air platforms, serving both commercial and military sectors. We are committed to excellence in everything we do, always putting our customers first. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. We use the best of human and machine intelligence to forge understanding that resonates with our customers’ customers. Based in Waltham, Massachusetts, Lionbridge maintains solution centres in 23 countries. Learn more atwww.lionbridge.com.

If you're passionate about delivering exceptional technical documentation and want to be part of our culture of excellence, apply now!