Senior Solutions Engineer

Job Description: Senior Solutions Engineer

3CLogic is a global provider of voice and SaaS solutions to enterprise and Global 2000 organizations worldwide. A strategic ServiceNow and SAP partner, the company is among the leaders digitally transforming customer and employee experiences, voice-enabled self-service, remote work, and the application of AI to drive better customer outcomes.

We are growing quickly and are looking for energetic candidates seeking to join a fast-paced company and market! Is that you? If so, please send a copy of your resume and cover letter.

Location:Europe and EU countries with a preference for Great Britain. English language fluency required.

Description:

3CLogic is expanding our sales organization to meet the demands of a rapidly growing industry and is seeking experienced Senior Sales Engineers to join our team. In this pivotal role, you will support regional account executives in acquiring and retaining customers by employing top-tier technical pre-sales consultancy skills to articulate the power, value, and ease of use of the 3CLogic platform.

This is a hands-on technical role requiring a professional adept at both broad and in-depth solution delivery and positioning throughout the sales cycle.

Job Responsibilities:

1. Collaborate with Account Executives in customer discovery sessions to understand their current state, identify key business challenges, and align the 3CLogic solution to meet their objectives.
2. Develop and contribute to sales campaigns aimed at transforming Customer Service Operations, Employee Services, and IT Helpdesks through advanced contact center capabilities.
3. Maintain and enhance a showcase of 3CLogic solutions integrated with leading CRMs and Customer Service Management platforms (ServiceNow, Salesforce, SAP Service Cloud).
4. Design and manage initiatives that equip and support Account Executives in demonstrating the value of the 3CLogic Cloud Contact Centre offering.
5. Assist prospective customers in evaluating contact center platforms by supporting technical RFP responses.
6. Work alongside sales personnel to assess customer requirements and conduct pre-demo needs analysis.
7. Provide mentoring and training to colleagues across the organization.
8. Deliver tailored and standardized product demonstrations to prospects and existing customers, both in person and via virtual platforms such as Zoom.
9. Develop and maintain product demonstration scripts and scenarios, ensuring a robust and engaging demo environment.
10. Support prospective customers in scoping the implementation of the 3CLogic platform to align with their business needs.
11. Lead the scoping and delivery of Proof of Concept (PoC) and Proof of Value (PoV) engagements with prospective clients.
12. Respond to Requests for Information (RFI) and Requests for Proposal (RFP).
13. Stay up to date with product developments and releases to ensure comprehensive knowledge for demonstrations and PoC/PoV engagements.
14. Support marketing initiatives, including user conferences, trade shows, and webinars.
15. Maintain an in-depth understanding of the competitive landscape, identifying and articulating key differentiators.
16. Gather, document, and share product feedback and competitive intelligence from customers to inform internal development discussions with product management.
17. Develop expertise in the business and technical challenges addressed by 3CLogic’s solutions, including compliance with key regulations, evolving business needs, and security considerations.
18. Serve as a subject matter expert at executive briefings and marketing events.

Required Qualifications:

1. Bachelor's degree in Computer Science, Software Engineering, Information Technology, or equivalent professional experience.
2. At least 5 years of relevant experience in sales, technical, or customer-facing roles, ideally within a SaaS environment.
3. Experience in delivering tailored technical demonstrations and presenting use cases.
4. Strong presentation skills, with the ability to build trust across both technical and non-technical audiences.
5. A proven track record of successfully closing complex, enterprise-level deals in collaboration with sales teams.
6. Confidence and expertise in discussing technical and data architecture.
7. Ability to quickly learn, interpret, and articulate complex technical concepts.
8. A creative and analytical approach to problem-solving, with the ability to address challenges across various business sectors.
9. Strong understanding of cloud software architecture, APIs, and integration methodologies.
10. Willingness to travel up to 25% as required.

Preferred Qualifications:

1. At least 3 years of experience working with ServiceNow, either through relevant sales / pre-sales roles or via ServiceNow certifications (such as System Administrator, Implementation Specialist, Application Developer, ITSM, or CSM).
2. Experience with ServiceNow, with preference for Administrator or Implementation Specialist certifications.
3. Experience with CRM solutions including Salesforce and SAP is highly desirable.
4. Seven or more years of experience in enterprise software sales, particularly within customer experience (CX), contact center, or related technologies.
5. Expertise in voice technology, including speech analytics, Natural Language Understanding (NLU), voice bots, and Interactive Voice Response (IVR) systems.
6. Experience with AI and machine learning applications in customer service environments.

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