Senior Solutions Engineer

Staffbase
London
1 month ago
Applications closed

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We are seeking a talented and experienced Senior Solutions Engineer to join our dynamic team in London. As a Senior Solutions Engineer at Staffbase, you will play a crucial role in understanding our clients needs, architecting solutions, and ensuring successful implementation of our employee communication and engagement platforms. This is a unique opportunity to work with cutting-edge technology and collaborate with clients across various industries.

What you’ll be doing

  • You work with our Account Executives tobuild and deliver engaging demosto prospective customers that spark excitement.
  • You work with our prospective customers to find the best technical setup for their internal communications needs andremove technical obstaclesto winning deals.
  • You run technical evaluations of the Staffbase platform and consult on different integration methods.
  • You consult prospects regarding our APIs, our architecture recommendations and implementation approaches.
  • Crafting and buildingRFP responsedocuments which position the Staffbase product in the best possible manner.
  • Be the technical lead starting from our kick-off call until the Staffbase solution is finally launched
  • Work closely with our customers after-sales department (Technical Support Engineers) to find the best setup for our customer integration needs
  • Oversee and support technical implementation tasks for new customers
  • Consult customers regarding our APIs, architecture recommendations and implementation approaches
  • Partner with the Customer Success Manager and the Project Manager to provide an excellent technical onboarding process for new customers
  • Play a key role helping our customers as a product expert with a strategic mind and high customer-service orientation

What youll need to be successful

  • You’re excited about building something from the ground up while having the backing and resources of a billion dollar company. As part of a fast growing team you’re not afraid to leave the typical scope of your role if needed.
  • Bachelors or master’s degree in information science, Information Systems, Business Engineering, or role/technical experience to replace degree requirements
  • 5-10years of experience in a similar role (SaaS pre-sales/solutions engineering/solutions consulting)
  • Deep understanding of cloud technologies and the value proposition vs. an on-prem solution.
  • While you’re not required to be a full stack engineer, you should have a general understanding of web development and knowledge of common technologies. You shouldn’t be afraid to whip up an MVP that interacts with our APIs.
  • Solution-focused understanding of REST APIs and how to interact with them
  • Experience with enterprise software and common concepts/integrations is a plus: SAP, Workday, Single Sign-on, Active Directory, etc.
  • You bring the ability to quickly understand technical concepts and effectively communicate them to technical and non-technical people
  • Excellent English communication skills (verbal, written, presentations)
  • Expertise with web development, preferably knowledge with HTML/CSS and at least one programming language like JavaScript, Java, PHP, NodeJS
  • Comfort using the command line or application logs to narrow down issues with technical integrations on either side
  • Knowledge about security and compliance topics in a SaaS environment is a plus

What youll get

  • Competitive Compensation -we offer attractive salary packages including an Employee Stock Option Plan.
  • Flexibility -we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of £1356.
  • Growth Budget -all employees get a yearly budget for external training of £900.
  • Recharge- with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August to enjoy a summer break (Recharge Fridays).
  • Wellbeing- Monthly Wellbeing Allowance, from fitness to mental health, hobbies to relaxation.
  • Support-we’re offering a company pension scheme.
  • Sports & Health- join our sport courses in the offices. The offices are equipped with fruits, drinks and snacks.
  • Team Building- Regular team and office events including the yearly Staffbase Camp.
  • Volunteers Day- you’ll get one day off per year for supporting a social project.
  • Employee Referral Program- one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid.

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