About Smartnumbers

We are on a mission to stop fraud and improve customer authentication. Fraud is a huge problem affecting millions of people, it costs the UK nearly £7bn and represents 40% of all crime. Too often the solution has been to put in place cumbersome authentication processes that frustrate genuine customers, cause inefficiencies for organisations and fail to prevent fraud.

We are changing this by providing organisations with real-time insight into the risk of a caller. We combine patented machine learning technology with our deep domain knowledge to prevent contact centre fraud.

We recognise that we need to work together to fight fraud, that is why we have fostered strategic partnerships with leading global organisations like Amazon, BT, Genesys and NICE. Together, we protect the UKs largest retail banks, investment banks and emergency services. We also believe in developing our people and developing high performing teams, reflected by our Platinum Investors in People accreditation.

What you'll be working on

We are searching for an exceptional Senior Product Manager who combines strategic product leadership with deep technical expertise. This unique position requires understanding new domains to build propositions and the ability to transform complex data challenges into breakthrough products. You will report to the Head of Product Management and join the Product & Success team at Smartnumbers. You’ll be responsible for:

• Owning and driving the product strategy and roadmap for your product(s) to realise the product vision and balance technical innovation with measurable business outcomes

• Maintaining a prioritised product backlog that delivers your product strategy

• Architect end-to-end data product lifecycles from conceptualisation to production

• Driving customer-led product discovery with a deep understanding of technical feasibility and market potential

• Designing model evaluation frameworks that go beyond traditional performance metrics

• Leading cross-functional teams of data and software engineers in developing complex data products

• Using a balanced approach to prioritisation (data, customer insight, market analysis and instinct)

• Translating and communicating complex technical concepts into clear, actionable product strategies to executives, technical teams, and customers with clarity and precision

• Collaborating closely with data teams to understand model characteristics, limitations, and optimisation opportunities

• Being accountable for the end-to-end product process in an agile, cross-functional development team (e.g. sales, ordering, provisioning, user experience, customer support)

• Managing complex stakeholder relationships across technical and non-technical domains both internally and externally

• Supporting the Head of Product Management, mentoring other team members and contributing to product management best practices

What you'll need for the role

Smartnumbers values diversity of experience. Candidates should have a strong combination of several of the following skills, competencies and experience:

• Outcome-focused - You can define what success looks like and measure progress towards it, making data-informed decisions

• Bias to action - You’re willing to make decisions when you don’t have all the data and are always looking to experiment with ideas with real customers

• Comfort with ambiguity - Capable of creating structure and clarity out of inherently ambiguous challenges

• Self-starter with a growth mindset- You’re proactive and take initiative to create effective results

• Curious - You want to understand the problems our customers face and how we might solve them. You’re always looking for new opportunities to learn about our customers, the market, competitors, technology etc

• Customer-centric - You start with the customer and work back whilst understanding that solutions have to work for our business as well

• Clear communicator - You’re capable of explaining things regardless of whether it’s to a customer, software engineer, salesperson, customer support agent or CEO

• Ownership - You proactively take responsibility for all aspects of your product, seeking out ways to improve the value for customers

• People management - Experience coaching and / or managing within the Product Management function

Technical and Domain expertise

• Proven track record of designing and delivering API-first data products

• Extensive experience in data product management or similar technical product role

• Experience operating within the telephony / CCaaS / Fraud domain highly desirable

• Experience in data pipeline design, machine learning,  model characteristics and feature engineering

• Experience working with complex enterprise integrations 

• Ability to self-serve and build own insights using tools to make data-informed decisions

• Demonstrated skill in translating complex data challenges into product solution

What we can offer you

As well as a competitive salary of circa £80,000 per annum, we also offer a comprehensive benefits package, covering a variety of areas, both professional and personal. These benefits include: 

• Hybrid working style, with the expectation of only one day in the office (with a great Central London office base!)

• Family friendly benefits including paid parental leave policies

• An extensive health insurance policy for you, with an option to add your family members 

• A workplace pension with Aegon

• Life insurance of 4 x your salary 

• A discretionary annual bonus of up to 10% of your salary

• An annual home office station allowance of £200, to help you set up a comfortable remote office space.

• A training allowance to support both your continuous professional development. 

• Weekly self-development time to spend exploring your professional development interests

• 25 days of annual leave (plus bank holidays), your birthday off, and an opportunity to buy up to 5 days annual leave per year

• Monthly company socials in the office

• A holistic wellbeing support plan encompassing a variety of offerings to assist you. We provide you with a monthly £50 allowance to fund activities to best support your wellbeing as well as workshops and training to provide tools and guidance. Additionally, there is a wide-ranging employee assistance programme available to advise on personal, family or financial matters, and also fun social events all year round. 

The application process

Our interview process will look like:

1. An initial phone interview

2. An interview with the hiring manager

3. A panel interview including a research task 

4. A culture focussed stage consisting of a Bar-raiser and HR interview

Smartnumbers is committed to promoting equal opportunities in employment. You will receive equal treatment regardless of age, disability, neurodiversity, gender, gender identity, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation. We welcome all applications for this role. 

We are committed to providing reasonable support/adjustments in our recruiting processes. If you need support, please reach out to the hiring contact.

About us

We help companies in the fight against fraud. Our solutions help protect organisations from downstream fraud by ensuring the contact centre stays secure. Through our consortium of customers and partners, we enable organisations to work together to fight fraud by sharing intelligence and best practice.

As a software company with a telecommunications pedigree, we create market-leading security solutions for the contact centre. It’s why more than a thousand organisations trust us to help them fight fraud.

Our cloud-based AI-powered platform uses direct access to the carrier network, shared data on known fraudsters from our consortium and machine learning technology to protect your contact centre and your customers. 

Find out more on how Smartnumbers helps organisations to prevent fraud and authenticate customers in one gohere. 

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