We have an exciting opportunity for a Salesforce Developer to join our applications and development team at PPL PRS. Working alongside a team of Salesforce Administrators, Developers & Quality Analysts, we are looking for a proactive individual with a deep understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement and provide positive user experience.

Key Responsibilities

• Configure and design functionality and end-user support of the Salesforce platform.
• Configure and maintain custom objects, record types, fields, page layouts, validation rules, flows, approval processes, installed packages, etc. within Salesforce.com.
• Development of complex Salesforce solutions using Flow or APEX where appropriate.
• Support with change control and best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.
• Take on the role of technical lead in transformation projects, designing and delivering solutions as required by the project and set out by the project manager. Gather and record requirements. Effectively communicate with the project team, providing updates on progress, risks and time frames. Manage expectations and handle objections appropriately.
• Identify production risks and areas for improvement; prioritise, design and facilitate successful implementation and adoption of new processes.
• Support the Operational Excellence team in transformation projects and strategic changes to systems and processes.
• Collaborate with Operational Excellence, Information Technology and other business stakeholders to drive high levels of data integrity and operational reliability of our standardized business analytics, tools and processes.
• Support Admins with complex issues that come into 1st line support.
• Conduct data quality reviews for customer data working closely with data owner(s) to understand whether the data is needed by the business and define the access requirements.
• To carry out data management and cleansing.
• To conduct bulk data updates in the system.
• Create and maintain, both technical and support documentation using JIRA and Confluence.
• Maintain Jitterbit integrations with external systems, and resolving issues should they arise.
• Maintain tariff configuration and pricing in the Salesforce CPQ application.
• Develop user stories alongside business owners and project teams to define clear acceptance criteria ensuring accuracy and ease of use of developed solutions.
• Understand and be able to perform relevant business processes end-to-end.
• Champion and support the adoption and usage of relevant technologies and tools by the business.
• Work with the Application Management Services provider to triage and resolve incidents, to support the maintenance of Salesforce.
• Develop, contribute to, and support our devops solution, identifying issues and improvements.
• Actively seek to improve and invest in personal development.
• Ensure the on-time delivery of solution or enhancements.

Experience and Qualifications

Essential

• 3+ years of Salesforce Developer experience
• Hands-on experience using APEX, Visualforce, LWC
• Strong experience with integrations, API or middleware based.
• Salesforce Certified – Admin, Advanced Admin, Platform Developer
• Exposure to various salesforce clouds including Sales, Service, and Experience Cloud.
• Demonstrable Salesforce CPQ development experience.
• Experience with Agile/Scrum methodologies
• Excellent stakeholder management and relationship building skills.
• Resilient, self-confident, influential, and assertive
• Customer focused and fully engaged with business teams.
• Analytical thinking and problem solving
• Decision making and judgement.
• Solid presentation and facilitation skills
• Excellent interpersonal and communications skills

Desirable

• Experience with Jitterbit, Certinia, Pardot, Conga Composer, and Ownbackup
• Experience of completing User Acceptance Testing and deployment for complex business processes.
• Experience with bulk data management tools, such as Data Loader, Demand Tools.
• Experience of coaching others on system understanding and best practices
• Additional Salesforce certifications e.g. CPQ Developer, Data Architect, Integration Architect, Omnistudio Developer
• Scrum/Agile certification would be advantageous.

PPL PRS is an equal opportunities employer. Our mission is to recruit a diverse workforce and create inclusive teams.