Operational Analyst

Society. The world. But first, Intrum.

Are you our new Operational Analyst?

Join us for an exciting opportunity as an Operational Analyst! In this pivotal role within the Portfolio Analytics and Execution Department at Intrum UK, you will ensure the accuracy and integrity of customer data, manage internal data, and oversee various operational systems and processes. You will lead by example, ensuring that key business processes related to external data collection are completed on schedule and meet quality standards. Additionally, you will collaborate with external servicing partners and internal customers to achieve shared goals.

You will be based in our Manchester office with a blend of home working.

What you will do:

Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.

DCA (Debt Collection Agency) reporting such as the management of file transfers between DCAs and CRAs (Credit Rating Agencies).

Reconciliation of financial information and Ad-hoc reporting and analytics.

Management of file exchanges with external servicing partners and internal systems.

Management of "work queues" for various operational systems.

Customer account placements (and recalls) with external servicing partners.

Devoted to the FCA principle of Consumer Duty, by ensuring we are driving good customer outcomes across all aspects of services that have potential to impact our customers.

What we're looking for:

Good understanding of customer needs and a demonstrable desire to resolve issues.

Previous entry-level experience as a Data Analyst, Business Analyst, or BI Analyst with a desire to grow in this field.

Good database skills.

Experience with programming languages (ideally SQL)

Strong numeracy and literacy skills (GCSE A-C/9-5 equivalent).

Excellent communication and interpersonal skills.

Proficient in Microsoft Office, particularly Word and Excel, with the ability to support process improvements.

How to apply:

If you are interested in this position and believe you have the right experience, please send your English CV via the "apply button". Are you curious and have some questions? You're welcome to contact "our recruitment team for more information.

At Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.

If a person with disabilities is put at a disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should contact Intrum Talent Acquisition team via as soon as possible before the closing date to discuss your needs.

About Intrum:

Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to a sound economy and plays a critical role in society at large.

Intrum has circa 10,000 dedicated professionals who serve around 80,000 companies across Europe.

At Intrum we consider everybody to be a leader. We lead ourselves when collaborate to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, Inspire Trust and Embrace Growth.

We are an equal opportunities employer and authorised and regulated by the Financial Conduct Authority. We will conduct credit, fraud, criminal record, right to work and reference checks as part of our pre-employment screening. You should not be bankrupt, have any outstanding county court judgments on your credit file. You must not have excessive default balances and any outstanding debt will be considered on a case-by-case basis.

(Strictly No Recruitment Agencies Please)