Description Technical Operations LeadWe are in searchof a Technical Operations Lead to join Leidos UK within the DefenceTeam, based in Herefordshire.In response to the success of thegrowing business, Leidos requires an experienced 3rd Line Engineerwho will lead a small team to support the implementation of a newservice tool into business operations. ResponsibilitiesLeidosrequire a Technical Operations Lead (TOL) to be the seniortechnical resource who will lead a development team and acts as thefirst point of escalation for 3rd line resources. The candidatewill have a greater breadth of knowledge than other technicalresources and will ensure the technical resources operate with instandards and best practices. The TOL will also manage and trackthe team’s workloads- for example through stand-ups, and takecharge of the team when required, and work on a particularmanagement or technical issue when required.The preferred candidateshould have working knowledge of MS System Centre ConfigurationManager(SCCM)/ Microsoft Endpoint Configuration Manager (MECM) butalso be demonstrate effective application of Infrastructure andextensive knowledge across a variety of technologies such asMicrosoft Windows Server (including services such as AD, DNS, DHCP)and virtualisation (Hyper-V), Microsoft Stack Technologies(Sharepoint, SQL Server, Skype for Business / Teams), networkingtechnologies and storage.The role will provide technical leadershipin delivering a new service tool to a customer, and working fromproject delivery to in-service support. The duties of the role willinclude on-site support and may require out of hours on callsupport. The role is full-time in office.You will be expected tocontribute towards the creation and ongoing maintenance oftechnical documentation and provide material to support the projectwork or the operational support service.Who do we need?We arelooking for someone ideally from an operational support servicesbackground, who has team lead or scrum master experience. You willbe self-motivated and be able to work autonomously to achieve dayto day objectives with significant results on project oroperational deliverables, whilst also owning a variety ofactivities ensuring compliance with project milestones andcustomer’s service KPI’s and SLA’s. You must be an effectivecommunicator, comfortable directly engaging with customers andcolleagues. You must also demonstrate an analytical and systematicapproach to technical challenges.Ideally, you will:Have goodknowledge of MS System Centre Configuration Manager/ MicrosoftEndpoint Configuration Manager (MECM);Have excellent knowledge ofVirtualized Environments such as VMware and Hyper-V;Have excellentknowledge of Windows Server Environments, from Server 2003 – 2019,including OS build, AD, DNS, DHCP and GPO from design toimplementation and support;Have good general knowledge of TCP/IPand networking technologies including load balancing andfirewalls;Have good general knowledge of Microsoft stacktechnologies such as SharePoint, Skype for Business / Teams, MSSQL, MS System Centre (SCSM, SCOM, SCORCH), Office365, MS Exchange& CLI tooling such as PowerShell;Have good general knowledge ofSAN storage technologies;Have excellent communication, analysis andproblem-solving skills, taking ownership of complex incidentsensuring these are resolved to the satisfaction of thecustomer;Have experience of producing and updating technicaldocumentation to a high standard.Have experience in leading a smallteam and have technical project management awareness, includingreporting to project manager/ service manager.Facilitate dailystand-ups, backlog/ BAU planning, tracking progress, ensuring tasksare on track, and managing scope creep.Work with Procurement andPM/ SDM to ensure software licencing is managed and renewedeffectively.Knowledge of Service Now desirable;Clearancerequirements: DVWhat we do for you: At Leidos we are PASSIONATEabout customer success, UNITED as a team and INSPIRED to make adifference. We offer meaningful and engaging careers, acollaborative culture, and support for your career goals, all whilenurturing a healthy work-life balance.We provide an employmentpackage that attracts, develops and retains only the best intalent. Our reward scheme includes:• ContributoryPension Scheme• Private MedicalInsurance• 33 days Annual Leave (including publicand privilege holidays)• Access to Flexiblebenefits (including life assurance, health schemes, gymmemberships, annual buy and sell holidays and a cycle to workscheme)• Dynamic Working [...] toDiversity:We welcome applications from every part of the communityand are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives andcontributions, and providing equal access to opportunities andresources for everyone. If you have a disability or need anyreasonable adjustments during the application and selection stagesplease let us know, and we will respond in a way that best fitsyour needs.Who We Are:Leidos UK & EUROPE – we work to make theworld safer, healthier, and more efficient throughtechnology, engineeringand science.https://www.leidos.com/company/global/uk-europeLeidosis a growing company delivering innovative technology and solutionsfocused on safeguarding critical capabilities and transformation infrontline services, our work in the United Kingdom includesaddressing some of the most complex problems in defence,healthcare, government, safety and security, andtransportation.What Makes Us Different:Purpose: you can use yourpassion and abilities at Leidos to keep the people you care aboutsafe. We are at the forefront of machine learning, AI, cybersecurity and solutions. Using your skills in the technologyfrontline by helping to build a safer world. You can inspirechange.Collaboration: having flexibility to do your job is one ofour core benefits, enabling you to become part of our extraordinaryteam. We have been empowering our people to work flexibly foryears. Whether you work from home, the office or on customersites, we will give you the digital tools and the flexibility towork smarter and align your needs andours. People:Leidos empowers people from every background to be themselves andgives you the tools to learn new skills by enabling growth whilstdeveloping. We believe that extraordinary people need opportunitiesto grow, to be inspired and to inspire others. At Leidos, we investin technical academies, career rotations and a career developmentplans that enhance your future.Original Posting:For U.S. Positions:While subject to change based on business needs, Leidos reasonablyanticipates that this job requisition will remain open for at least3 days with an anticipated close date of no earlier than 3 daysafter the original posting date as listed above.Pay Range:TheLeidos pay range for this job level is a general guidelineonly and not a guarantee of compensation or salary. Additionalfactors considered in extending an offer include (but are notlimited to) responsibilities of the job, education, experience,knowledge, skills, and abilities, as well as internal equity,alignment with market data, applicable bargaining agreement (ifany), or other law.
