Market Data Analyst

AXA Retail's Customer Communications Team leads the delivery of customer-facing communications across all AXA Retail brands. The team monitors performance across digital channels, complaints, operations, claims, and journeys to ensure our communications are optimised at every touchpoint. We hypothesise, conduct AB tests, design messages, and drive cross-sell and upsell opportunities to deliver improvements that benefit both customers and the business. We act as the bridge between the CX and Comms teams and the wider organisation, coordinating content requests and dashboards to help the organisation become fluent in customer communications.

In this role, you will translate business goals into measurable metrics and collect, analyse, and interpret data. You will deliver reports and dashboards with practical recommendations and present insights to influence journey and communications effectiveness. You will monitor key digital metrics and work within the CX and Comms team to deliver data-led, on-brand communications within agreed timelines, while maintaining data quality across the AXA Group customer pool and supporting targeted campaigns.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

• Translate business goals into measurable metrics and define data-driven success criteria
• Collect, analyse, and interpret data to produce reports and dashboards
• Monitor key digital metrics and support regular reporting to ensure journeys and communications deliver a positive customer experience
• Collaborate with other business units e.g. Trading and Pricing to deliver customer-centric, on-brand, data-led communications within agreed timelines
• Maintain data quality across the AXA Group customer pool and contribute to planning, design, and execution of targeted campaigns to drive commercial value and loyalty
• Manage stakeholder approvals and documentation for auditing, governance, and compliance
• Conduct regular reviews to ensure security, compliance, and identify opportunities to improve data quality and efficiency across the CRM solution and customer databases
• Act as Data Steward for AXA Retail, enabling hyper-personalised experiences powered by advanced analytics as the AXA Retail data ecosystem reorganises into capability-based teams

• Strong SQL skills with the ability to write complex queries and optimize performance
• Proficiency in Google Analytics 4 and Looker Studio (Data Studio) for analytics and reporting
• Experience with CRM systems, preferably Salesforce Marketing Cloud, including data integration and campaigns
• Power BI and/or Tableau experience for dashboards and data visualisation
• Experience with Google Analytics data pipelines, Azure Data Lake, Databricks, and PySpark (Python)
• Knowledge of SAS, IBM MDM, or similar Master Data Management tools and data governance fundamentals
• Demonstrated ability to process and analyse customer data and translate findings into actionable insights
• Strong stakeholder management, communication skills, and ability to present to senior audiences with a focus on data quality and compliance

• Competitive annual salary of up to £42,000
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to .

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

AXA Retail helps people live the life they love, knowing we've got their back, at home and on the road. Our people are vital to us becoming more digital, faster and easier to access. We're a dynamic team of experts completely committed to making sure our customers 'get back to the good stuff' when the unexpected happens.