Description KLDiscovery, one of the largest national eDiscovery providers, is currently seeking a Litigation Digital Analyst (eDiscovery). The ideal candidate will be responsible for working directly with our internal and external clients (primarily Law Firms and Corporate Legal Departments) and Project Managers. The (eDiscovery) Litigation Data Analyst will work with Project Managers to ensure that the client maximises their use of the review platforms to achieve the highest levels of service delivery and client satisfaction. Remote, work from home opportunity. Training in the use of the review platforms will be delivered either on-site or remotely using MS Teams technology. Working Pattern We do have flexibility with the working pattern but, the incumbent must cover midday – 9pm (BST) on Saturday Sunday, and they must also work the same shift on a Friday and/ or Monday. Responsibilities Loading documents and data into eDiscovery litigation support software repositories while adhering to data loading standards and workflow documentation Day-to-day tasks will be completed using industry standard eDiscovery Review platforms such as Relativity and inhouse eDiscovery technologies. Analyzing/troubleshooting issues with data loading and handle exceptions Providing technical assistance to clients and end users via telephone and email Troubleshooting issues of online databases in conjunction with various departments when required Setting up database structures and permissions in adherence to job specification sheet Exporting data and/or overlay data into various litigation support repositories Creating / deactivating user accounts, modification of access control lists to hosted platform(s) Advanced Boolean search construction through dtSearch/Lucene engines, construction of attribute fields and choices to platform and/or modifying layouts for end-users’ application Business problem-solving skills and judgment necessary to analyze, troubleshoot, and problem-solve issues and provide proposed solutions Third-party data manipulations with adherence to company policies and standards, provide reporting services to end clients and their review Workflow construction of data ingested to platform in communication with end-clients, provide insight and consultative advice on best approaches for stream-lining reviews Regular use of supporting applications such as Excel may frequently be necessary. Utilising problem-solving skills and judgment necessary to analyze, troubleshoot, and problem-solve issues and provide proposed solutions Education, Skills, & Experience Ability to manage multiple tasks, problem-solving and organization skills. Excellent customer service skills. Excellent written and oral communication skills. Legal experience is desirable but not required. Technical experience in using a review platform, coding or legal search is desirable but not required. Another European language would be desirable. Ending Statement Job Descriptions are not intended and should not be construed to be all inclusive lists of responsibilities, requirements or working conditions associated with the job. While the job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties form particular jobs as it deems necessary. What We Offer Compensation is based upon the local competitive market. A friendly and welcoming team-oriented environment The opportunity to work 100% remotely Opportunities for career advancement and growth Fantastic benefits which include life insurance, disability insurance and health insurance for both you and your eligible dependents. Very competitive salary Our Cultural Values Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are: Humble - No one is above another; we all work together to meet our clients’ needs and we acknowledge our own weaknesses Hungry - We all are driven internally to be successful and to continually expand our contribution and impact Smart - We use emotional intelligence when working with one another and with clients Our culture shapes our actions, our products, and the relationships we forge with our customers. Who We Are KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 26 locations across 17 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients. Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management. KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte’s Technology Fast 500) and CEO Chris Weiler has been honored as a past Ernst & Young Entrepreneur of the Year™. Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers. KLDiscovery is an Equal Opportunity Employer. LI-LG1 LI-Remote