Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it�s really like to work at HMRC.�

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Visit our to watch the full series and come and discover your potential.

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

About SOLS:

Across Solicitor's Office and Legal Services (SOLS) we provide legal services to the whole of HMRC. This includes:

The conduct of independent reviews of decisions made by HMRC which are requested by customers under the legislative provisions. The conduct of tribunal and civil litigation on a full range of services. Work on new legislation. Drafting of statutory instruments and other legal documents. Legal advice to ExCom and staff. We also provide technical accountancy and forensic services to HMRC, are head of the Compliance Accountants� and Insolvency Professions as well as handling Ministerial Correspondence and Freedom of Information requests for HMRC.

Job description

Role of the team

The team has a crucial role in influencing and quality assuring the writing style of the department as well as identifying key correspondence trends and building statistical data for stakeholders. The team also handles operational correspondence sent to the Treasury.

Person specification

Duties include:

Team inbox management and post count Open, date stamp and count hard copy post Registering cases � including the task of creating and sending acknowledgements Action cases transferred in/out from other government departments Action urgent cases and chasing emails Update spreadsheets with new and updated contact and business information; share details with team colleagues Prepare draft packs up with returned draft letters for signature by Chief Executive and Director General�s, pass to the Officers to proofread and action Update and maintain spreadsheets with daily work delivery; host morning team meetings, liaising with team members to effectively allocate daily work Assisting executive officers with triaging cases in preparation for registration

Other work:

Provide admin support to Officers, Quality Officers, Data Analyst and Operational Manager where appropriate Provide cover for the team on early/late rota Provide cover and support to the FOI and Policy teams which includes registering cases Support Private Offices with queries and any other work Liaise with business areas to coordinate a response within 15 days Ensure that phone calls/enquiries from MPs, taxpayers and business areas are answered promptly and effectively and escalated to Team manager as required Share any lessons learned with colleagues at team meetings or by email

Other Information

HMRC welcomes applications from those who need to work a more flexible arrangement and will agree to requests where possible, taking into account our operational and customer service needs. We can�t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer

There may be a need to travel across the UK with occasional overnight stays being required and there may be a need for occasional travel for business purposes.

This vacancy is only available at the specified locations, alternative locations are not available.

Your office location is contractual so if you are successful, there is an expectation that you will attend that office location as required by the business. You need to consider how you will meet this requirement before you apply and discuss any concerns with the vacancy holder before accepting any role.

Behaviours

We'll assess you against these behaviours during the selection process:

Managing a Quality Service Making Effective Decisions

Benefits

Alongside your salary of �25,082, HM Revenue and Customs contributes �7,266 towards you being a member of the Civil Service Defined Benefit Pension scheme.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.�

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.�

Pension�- We make contributions to our colleagues� Alpha pension equal to at least of their salary. Family friendly policies. Personal support. Coaching and development.�

To find out more about HMRC and find out what it�s really like to work for HMRC� or visit