Helpdesk Analyst

Aylesford
4 weeks ago
Create job alert

Helpdesk Analyst

Office Based

Aylesford – Office Based

Salary £25k

Do you have experience in 1st Line Support and are looking to advance your career?

Maybe you are a IT Graduate with some Customer Service skills looking to start your career?

Looking for an Internal IT Support role where you have opportunity to get involved in upcoming projects?

A unique internal IT support role with a fabulous organisation where you will provide a professional technical support function on all IT and Systems related matter. Including Systems Administration, user administration, network support, hardware and software implementation and maintenance

This is a key role in the Business systems department, with the main focus being day to day IT Support. In addition to this you will have the opportunity to be involved in IT Project Implementation.

The team is responsible for providing 1st, 2nd and 3rd line support for network & IT services and implementation of IT Projects and data engineering services

You will be joining a small and close knit team, with a diverse group of people. We need you to be a team player but happy to work alone when required

Duties

System Administration:

  • Provide general system administration support including:

  • Leavers, joiners

  • Configuration changes

  • Monitoring

  • Maintaining security

    Network Support:

  • Patching and connectivity

  • Monitoring and configuring network devices (switches, wifi routers for example)

  • Performance monitoring

  • Working with key suppliers to manage 3rd line support issues and improvements

  • Employee Support:

  • Provide helpdesk support for approximately 250 PC/laptop users, escalating to other members of the team as necessary.

  • Ensure that ad hoc guidance and advice is available to users

  • Present IT recommendations and solutions for non-technical users

  • Providing guidance and advice on Data Security to all staff

    Software Support:

  • Help in the delivery of IT change projects in installing and configuring new software

  • Be the nominated administrator and expert for allocated software applications

    Hardware Support:

    Laptop and PC including deployment and repairs

    Peripheral and other IT hardware

    Personal Attributes Required

    Team Player

    Willingness to learn

    Patience

    Unafraid to ask questions

    Well presented

    Excellent communication skills

    Good telephone manner

    Essential Requirements

    Experience of, Windows 11 and 10 Operating Systems and Microsoft Office Suite.

    Familiar with Active Directory, users, and security groups.

    Familiar with M365 Administration

    Nice to have

    Familiar with Azure

    Intune Experience

    Full Driving Licence

    ITIL or similar service delivery framework

Related Jobs

View all jobs

IT Graduate

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Contract vs Permanent Machine Learning Jobs: Which Pays Better in 2025?

Machine learning (ML) has swiftly become one of the most transformative forces in the UK technology landscape. From conversational AI and autonomous vehicles to fraud detection and personalised recommendations, ML algorithms are reshaping how organisations operate and how consumers experience products and services. In response, job opportunities in machine learning—including roles in data science, MLOps, natural language processing (NLP), computer vision, and more—have risen dramatically. Yet, as the demand for ML expertise booms, professionals face a pivotal choice about how they want to work. Some choose day‑rate contracting, leveraging short-term projects for potentially higher immediate pay. Others embrace fixed-term contract (FTC) roles for mid-range stability, or permanent positions for comprehensive benefits and a well-defined career path. In this article, we will explore these different employment models, highlighting the pros and cons of each, offering sample take‑home pay scenarios, and providing insights into which path might pay better in 2025. Whether you’re a new graduate with a machine learning degree or an experienced practitioner pivoting into an ML-heavy role, understanding these options is key to making informed career decisions.

Machine‑Learning Jobs for Non‑Technical Professionals: Where Do You Fit In?

The Model Needs More Than Math When ChatGPT went viral and London start‑ups raised seed rounds around “foundation models,” many professionals asked, “Do I need to learn PyTorch to work in machine learning?” The answer is no. According to the Turing Institute’s UK ML Industry Survey 2024, 39 % of advertised ML roles focus on strategy, compliance, product or operations rather than writing code. As models move from proof‑of‑concept to production, demand surges for specialists who translate algorithms into business value, manage risk and drive adoption. This guide reveals the fastest‑growing non‑coding ML roles, the transferable skills you may already have, real transition stories and a 90‑day action plan—no gradient descent necessary.

Quantexa Machine‑Learning Jobs in 2025: Your Complete UK Guide to Joining the Decision‑Intelligence Revolution

Money‑laundering rings, sanctioned entities, synthetic identities—complex risks hide in plain sight inside data. Quantexa, a London‑born scale‑up now valued at US $2.2 bn (Series F, August 2024), solves that problem with contextual decision‑intelligence (DI): graph analytics, entity resolution and machine learning stitched into a single platform. Banks, insurers, telecoms and governments from HSBC to HMRC use Quantexa to spot fraud, combat financial crime and optimise customer engagement. With the launch of Quantexa AI Studio in February 2025—bringing generative AI co‑pilots and large‑scale Graph Neural Networks (GNNs) to the platform—the company is hiring at record pace. The Quantexa careers portal lists 450+ open roles worldwide, over 220 in the UK across data science, software engineering, ML Ops and client delivery. Whether you are a graduate data scientist fluent in Python, a Scala veteran who loves Spark or a solutions architect who can turn messy data into knowledge graphs, this guide explains how to land a Quantexa machine‑learning job in 2025.